gerard001 Posted December 30, 2016 Share Posted December 30, 2016 approval marketplace Why does it take so long before something is approved, marketplace now already about 20 hours waiting for approval I have already sent an email but will not respond to I find this way no fun to buy something at marketplace as long as you have to wait Link to comment Share on other sites More sharing options...
Ahmad E. Posted December 30, 2016 Share Posted December 30, 2016 Most likely due to the holidays. Link to comment Share on other sites More sharing options...
DesignzShop Posted December 30, 2016 Share Posted December 30, 2016 Waiting period gives some protection for/against credit card fraud. IPB is the one that takes the risk, credit card fraud is no fun for them. Regards Link to comment Share on other sites More sharing options...
gerard001 Posted December 30, 2016 Author Share Posted December 30, 2016 Have paid with paypal which must be a certainty that you will get the money Link to comment Share on other sites More sharing options...
jcdesign Posted January 8, 2017 Share Posted January 8, 2017 Waiting for Approval almost 48 hours soon. All payment goes thru paypal even if you have an account or pay with your card. I think this system is not good to wait. If you buy a software online you will be able to download immediately on almost all other providers. But now I have to plan next purchase because I know It takes time to get It. Link to comment Share on other sites More sharing options...
CherryGirl69 Posted January 8, 2017 Share Posted January 8, 2017 I bought 2 plugins last night with paypal and it was approved straight away. I clicked pay with paypal then was taken back to the plugin where there was a download button Link to comment Share on other sites More sharing options...
jcdesign Posted January 8, 2017 Share Posted January 8, 2017 1 hour ago, CherryGirl69 said: I bought 2 plugins last night with paypal and it was approved straight away. I clicked pay with paypal then was taken back to the plugin where there was a download button Lucky girl! Not for me, just Pending waiting for approval. The money was charge directly. Link to comment Share on other sites More sharing options...
Management Lindy Posted January 9, 2017 Management Share Posted January 9, 2017 I apologize for the delay - all MP orders are approved at this time. Just a few notes: 1) Not all marketplace orders are manually approved. We utilize a fraud scoring model and those over a certain threshold are flagged for manual review. 2) You can reduce the chance your order will get flagged by ensuring you are using a verified PayPal account and your billing information matches your physical location. 3) if you're using a proxy server or pseudo "VPN" - disconnect from it before ordering. The system flags all orders if you're using a proxy/VPN server. Link to comment Share on other sites More sharing options...
Simon Woods Posted January 9, 2017 Share Posted January 9, 2017 I have been using PayPal for the entirety of my purchases with IPS, from their own products through to all third-party products. I have renewed monthly for the IPS Cloud package since early last year and purchased a significant number of third-party items. Not even once have my purchases been delayed. Link to comment Share on other sites More sharing options...
jcdesign Posted January 9, 2017 Share Posted January 9, 2017 5 hours ago, Lindy said: I apologize for the delay - all MP orders are approved at this time. Just a few notes: 1) Not all marketplace orders are manually approved. We utilize a fraud scoring model and those over a certain threshold are flagged for manual review. 2) You can reduce the chance your order will get flagged by ensuring you are using a verified PayPal account and your billing information matches your physical location. 3) if you're using a proxy server or pseudo "VPN" - disconnect from it before ordering. The system flags all orders if you're using a proxy/VPN server. I have two account at paypal, now they are both limited because they are not accept two accounts at paypal. So I can not use none of them. That Is why I paid with my card. Link to comment Share on other sites More sharing options...
TAMAN Posted January 10, 2017 Share Posted January 10, 2017 On 1/9/2017 at 7:13 AM, Lindy said: I apologize for the delay - all MP orders are approved at this time. Just a few notes: 1) Not all marketplace orders are manually approved. We utilize a fraud scoring model and those over a certain threshold are flagged for manual review. 2) You can reduce the chance your order will get flagged by ensuring you are using a verified PayPal account and your billing information matches your physical location. 3) if you're using a proxy server or pseudo "VPN" - disconnect from it before ordering. The system flags all orders if you're using a proxy/VPN server. may i know how long it take for manual approvals? it seem more than 24 hours which is really annoying for a customer to wait that long to download a file. Link to comment Share on other sites More sharing options...
thomasdw Posted January 10, 2017 Share Posted January 10, 2017 I am a client - have been for more than 6 years, it is ridiculous that I should wait 24 hours for a paypal purchase, considering that I already bought several modules. I cancelled my purchase after waiting 24 hours with no result. Link to comment Share on other sites More sharing options...
jcdesign Posted January 15, 2017 Share Posted January 15, 2017 Why do you only have paypal as payment? I´m using STRIPE at my site. Working great. Have waiting 3 days now for approve "renew" Featured Content. It´s 2017 don´t you have better sytem than this? Link to comment Share on other sites More sharing options...
Management Lindy Posted January 15, 2017 Management Share Posted January 15, 2017 There is a bug flagging transactions when they shouldn't. I'm truly sorry about that and have put in a priority request to developers to resolve. PayPal is the only option as the marketplace is selfcontained and the authors receive their commissions via PayPal. Link to comment Share on other sites More sharing options...
jcdesign Posted January 15, 2017 Share Posted January 15, 2017 ok I understand! Now I was doubly drawn. first when I purchased the product and now one more time when you approved It. Link to comment Share on other sites More sharing options...
CP Posted January 18, 2017 Share Posted January 18, 2017 I have never had a problem purchasing anything in the marketplace. If I purchase something it goes threw right away. I can download right after purchase. For example, I just purchased a plugin (I will leave that plugin anonymous) and after doing so, could download it right after purchase. I have seen these types of posts/threads before and have never had these issues. Link to comment Share on other sites More sharing options...
jcdesign Posted January 18, 2017 Share Posted January 18, 2017 There is no problem If you have a active paypal account, but for those like me who have a limited account can not pay with any longer. That´s why I paid with my card and have to wait 2-3 days for a product or renewal. Link to comment Share on other sites More sharing options...
CP Posted January 18, 2017 Share Posted January 18, 2017 Ok, I see. My misunderstanding on the whole picture. Link to comment Share on other sites More sharing options...
WOFman Posted February 9, 2017 Share Posted February 9, 2017 I used paypal for a purchase in the marketplace, so why am I having to wait for this to be approved. This is ridiculous! Link to comment Share on other sites More sharing options...
TAMAN Posted February 9, 2017 Share Posted February 9, 2017 Link to comment Share on other sites More sharing options...
WOFman Posted February 10, 2017 Share Posted February 10, 2017 12 hours and still pending. There is no excuse for this! Link to comment Share on other sites More sharing options...
valantislevas Posted March 15, 2017 Share Posted March 15, 2017 23 hours also and waiting as i told in my topic ... Link to comment Share on other sites More sharing options...
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