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How do I reset my password (as admin) when I have forgotten?


Stephanie Clairmont

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35 minutes ago, Stephanie Clairmont said:

Hey. Can't find where to reset my password when I login as admin. Please help.

Just to clarify - in your title you say "when I have forgotten" but you seem to indicate here that you are logged in. I'm assuming that you are logged in but only on the front-end....and because you're an admin the option to change password isn't available in the front-end. And because you've forgotten the password, you can't log in to the ACP to perform what you need to do.

Is that correct? If so, and you haven't got the password stored in the browser (ie browser prompted to store the login details, and you chose not to) then maybe another admin can change the password for you? If you don't have another admin to try that out, or the other admin isn't able to change your password, then I'm going to suggest contacting support for assistance.

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20 minutes ago, Nathan Explosion said:

Just to clarify - in your title you say "when I have forgotten" but you seem to indicate here that you are logged in. I'm assuming that you are logged in but only on the front-end....and because you're an admin the option to change password isn't available in the front-end. And because you've forgotten the password, you can't log in to the ACP to perform what you need to do.

Is that correct? If so, and you haven't got the password stored in the browser (ie browser prompted to store the login details, and you chose not to) then maybe another admin can change the password for you? If you don't have another admin to try that out, or the other admin isn't able to change your password, then I'm going to suggest contacting support for assistance.

You're right. I am the only admin and the passwords that are saved are not working... not sure why! I've always just used the saved password. 

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