Pages SuperHelp support topic

[opentype]

Looks like you are showing lots of fields in the listing view. It’s not meant for that. You should turn them all off for the listing view and make sure that each entry has a Record_Image. 

 

[Unlucky]

Hi,

We wanted to add a new entry that shows up as the first entry called VIDEO - What Is Walking Football?

We added an older date to it as per instructions

It shows fine on this as the first entry here - https://www.walkingfootball.com/helparticles/help-articles/walking-football-help-videos/

But on here here is listed as number 3 - https://www.walkingfootball.com/helparticles/help-articles/walking-football-help-videos/video-what-is-walking-football-r19/

Any ideas what we have done wrong or is it a bug?

[opentype]

Might be a bug. What are the ordering settings for the database? 

[Unlucky]

Sort by publish date

[opentype]

I published an update to fix this. 

[kmk]

Alway I have to delete all templates for install new version?

[opentype]

Yes. I can’t change that. It’s how IPS set it up. But it’s an easy process. You just select each of the 3 SuperHelp templates and hit delete. Just takes seconds. 

P.S. You only need to install the latest update if that bug affected you. You can skip it, if you don’t see problems with the record ordering. 

[Duken]

Hi,

As told on this post

i updated to the latest version. (Removed templates) and then updated plugin and added templates. Choose the template again on the database but the numbering is nog correct. Any idea how to fix this?

[Duken]

I had to changed the database to: When the item is edited only (instead of comment.)

But this means when i change one of the articles. Like the 1st one it will be the last on on the index. Is there a way to manage this?

[opentype]

I don’t see any problems on your site. The “Conclusie” is now on spot 7, both in the record listing and the record view. That’s where the bug was. Moving it to the last spot is only defined through your database ordering settings. I don’t control that. It’s up to you to edit for example the publish dates, if your database is ordered by that field. 

You can also add a hidden ordering field and let the database use that. Whatever works best for you. It’s how Pages works. 

[Yurri]

Hello. Thanks for good and very easy app.

Please, add "READMORE" link, if it possible.

[Pedro Ibáñez]

Hi opentype!

I was exploring again Pages SuperHelp and i definitely want to use it for my pages, i like it very much. i have two questions to finish the config of the page please.

1 - This text is a little big for me. How to adjust the size?

2- How to center this block like in the rest of views of the plugin?

 

Thanks!

[opentype]

Please see my FAQ point 3 ☞ https://invisioncommunity.com/profile/374850-opentype/?tab=field_core_pfield_23

[LiquidFractal]

Just thought I'd point out: I just downloaded and installed SuperHelp 1.2, but the plugin details in the AdminCP still describe it as 1.1.0 (10001).

I think I installed it twice for that reason.

[Pedro Ibáñez]

On 23/11/2017 at 6:58 AM, opentype said:

Please see my FAQ point 3 ☞ https://invisioncommunity.com/profile/374850-opentype/?tab=field_core_pfield_23

Ok sorry opentype,

It's possible to hide a view?, so for me this view is redundant with the next i want to hide this one.

I don't know if it's covered by support sorry if not.

Edited November 29, 2017 by Pedro Ibáñez

[opentype]

4 hours ago, Pedro Ibáñez said:

so for me this view is redundant with the next i want to hide this one.

I don’t see the image. 

[Pedro Ibáñez]

Sorry, is this view wich I want to hide

 

[Meddysong]

Those are categories of a category. Why would you want to hide them? What do you think your users should see if they click on software if not the categories under it?

[Pedro Ibáñez]

Hi Meddysong,

The idea is that as these categories already appear on the main page it is not necessary to access them again since you can go directly to any article from there.

[LiquidFractal]

I have SuperHelp 1.1.0 as per Plugin Details in AdminCP.  I just downloaded SuperHelp 1.2.0 and followed the PDF update instructions, and SuperHelp still shows as version 1.1.0 in the AdminCP Plugin Details window.

Could you please fix this, as it causes confusion when updating and can be irritating given the time it takes to update the templates (especially for those of us who have several of your packages)?  I have reported this before (24 Nov 2017, above).

[steve00]

Not sure why but when trying to comment out the <h1> tags in categoryHeader template and try to save am told 'this theme file could not be saved'

When I uncomment what I added (so it is back to how it was originally) I still am unable to save

[Meddysong]

I don't think that's a SuperGrid problem, Steve. I've periodically had the same problem with several template sets where even reverting to the original template won't save. The only thing you can do is punch the monitor (doesn't solve the problem, unfortunately) or try it again during a later session.

Edited May 30, 2018 by Meddysong

[steve00]

1 hour ago, Meddysong said:

I don't think that's a SuperGrid problem, Steve. I've periodically had the same problem with several template sets where even reverting to the original template won't save. The only thing you can do is punch the monitor (doesn't solve the problem, unfortunately) or try it again during a later session.

Seems strange that can edit other templates but not that one

Have tried the support 'something isn't working right' ... still no different

Tried a different browser and still same problem

ADDED:

Copied template html from the ipb default categoryHeader template and pasted into SuperHelp template and saved and it saved

pasted the original SuperHelp categoryHeader into the template and still get the same error

Also noticed that some of the coding in that template has different coloring (see below)

Does that normally mean something wrong with the code somewhere  (doesn't seem to like the + 1 or something ?

Edited May 30, 2018 by steve00

[opentype]

I tried both on my development installation and my demo site. I can’t replicate that problem, so for now I assume the template is fine. 

[steve00]

1 hour ago, opentype said:

I tried both on my development installation and my demo site. I can’t replicate that problem, so for now I assume the template is fine. 

Left it for over an hour and tried again but still same

Is there an easy way to delete all the templates instead of one at a time as I tried to re-import the template.xml file and now have a second lot of templates with M03 30 18 in front of them (thought it might overwrite the original files) ?