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12 minutes ago, HeadStand said:

I have one other report of that, but I have no leads yet as to why this is happening. Are you hosted by IPS? What email provider are you using? It would help me to try to find a common thread.

I will pm you a screenshot!

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Posted (edited)

I don't recall but if a user visits their notification settings and un-checks to Send me news and information, the check mark for the newsletter is still on. Do they receive the newsletter still with the main setting off? It doesn't shut off the newsletter toggle.

image.thumb.png.191cfea498c51753ff29e289d472e84a.png

I still think having this in two different areas is misleading to users. Maybe a link under the notifications section to manage newsletters would be helpful. some don't find it right away.

I find that I can shut off the IPS setting in ACP but can't under the member page do this with the newsletter(s), so I have to login as the user and visit their settings when there is a request. It's too many steps as an admin.

Would be nice to have a setting under member view in ACP alongside and within the notifications settings.

image.thumb.png.ff5d699671a3735efa78827d5d045d83.png

Edited by AlexWebsites

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Posted (edited)
On 5/25/2019 at 8:29 AM, AlexWebsites said:

I don't recall but if a user visits their notification settings and un-checks to Send me news and information, the check mark for the newsletter is still on. Do they receive the newsletter still with the main setting off? It doesn't shut off the newsletter toggle.

 

What checkmark for newsletter?

And no, they don't receive the newsletter if that main setting is off.

Edited by HeadStand

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2 hours ago, HeadStand said:

What checkmark for newsletter?

And no, they don't receive the newsletter if that main setting is off.

Ok that’s good.

The toggle for each newsletter under the newsletter section of the user account settings. 

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Hi @HeadStand

Two issues:

1.  The *|weblink|* tag for past newsletters does not work for club newsletters (it's never worked).  The unsubscribe tag does work.  

2.  No club newsletters were generated after May 11 2019, which according to my notes corresponded to the exact day I upgraded to Newsletter v2.1.2. 

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1 minute ago, Joel R said:

Hi @HeadStand

Two issues:

1.  The *|weblink|* tag for past newsletters does not work for club newsletters (it's never worked).  The unsubscribe tag does work.  

2.  No club newsletters were generated after May 11 2019, which according to my notes corresponded to the exact day I upgraded to Newsletter v2.1.2. 

Did you try using the unsubscribe link? The code does display the link but when I hit it I recieved an error. 

Just wondering if anyone else has this issue?

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1 minute ago, Christforums said:

Did you try using the unsubscribe link? The code does display the link but when I hit it I recieved an error. 

Just wondering if anyone else has this issue?

When I tried using the unsubscribe link on another user's account when viewing the newsletter on the site, it works.  It does unsubscribe and gives me the unsubscribe page.  

When I tried to use the unsubscribe link on the user's account when viewing the newsletter by email, I get an error.  It takes me to the URL mycommunity.com/newsletters/unsubscribe/&key=*%7Cunsubscribe_key%7C*.  The error is the standard "The page you requested does not exist. Error code: 1S160/2"

So yes, I can confirm your error. 

6 minutes ago, Joel R said:

1.  The *|weblink|* tag for past newsletters does not work for club newsletters (it's never worked).  The unsubscribe tag does work.  

I'd like to clarify this statement after viewing the email-version of the newsletter.  

The link DOES display properly in email.  It does NOT display on the site version.  

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2 hours ago, Joel R said:

When I tried using the unsubscribe link on another user's account when viewing the newsletter on the site, it works.  It does unsubscribe and gives me the unsubscribe page.  

When I tried to use the unsubscribe link on the user's account when viewing the newsletter by email, I get an error.  It takes me to the URL mycommunity.com/newsletters/unsubscribe/&key=*%7Cunsubscribe_key%7C*.  The error is the standard "The page you requested does not exist. Error code: 1S160/2"

So yes, I can confirm your error. 

I'd like to clarify this statement after viewing the email-version of the newsletter.  

The link DOES display properly in email.  It does NOT display on the site version.  

Thank you for taking the time to verify the issue at hand Joel!

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7 hours ago, Joel R said:

When I tried to use the unsubscribe link on the user's account when viewing the newsletter by email, I get an error.  It takes me to the URL mycommunity.com/newsletters/unsubscribe/&key=*%7Cunsubscribe_key%7C*.  The error is the standard "The page you requested does not exist. Error code: 1S160/2"

Oh, this stupid thing. Grrr. The latest 4.4 did something weird to email links. I forgot about this notification, I'll fix that.

7 hours ago, Joel R said:

The link DOES display properly in email.  It does NOT display on the site version.  

I was asked to remove it from the site version because people said it didn't make sense... it would only link to itself.

7 hours ago, Joel R said:

2.  No club newsletters were generated after May 11 2019, which according to my notes corresponded to the exact day I upgraded to Newsletter v2.1.2. 

This one strikes me as odd. What content type(s) do you have set up in the club newsletters?

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Just now, HeadStand said:

This one strikes me as odd. What content type(s) do you have set up in the club newsletters?

It has 3 content types: forum topics, gallery albums, and download files.  

So, I just did some poking around:

  • I just sent a test distribution to a test email, and it works with the latest content (eg. yesterday's content)
  • I just clicked on Publish newsletter and the newsletter updated on the site to yesterday's content instead of May 11, but ... shouldn't it already be published??  Did v2.1.2 automatically un-publish the newsletter?  Pinging @Christforums to see if that fixes it for him.  

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1 minute ago, Joel R said:

It has 3 content types: forum topics, gallery albums, and download files.  

So, I just did some poking around:

  • I just sent a test distribution to a test email, and it works with the latest content (eg. yesterday's content)
  • I just clicked on Publish newsletter and the newsletter updated on the site to yesterday's content instead of May 11, but ... shouldn't it already be published??  Did v2.1.2 automatically un-publish the newsletter?  Pinging @Christforums to see if that fixes it for him.  

You know... I bet I know what it is. If I'm right, it's probably related to the publish being done through a cron job. Give me a few here, I'll take a look.

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A new version has been pushed to the marketplace. Changes include:

  • Web link and unsubscribe URLs did not always display properly in the web version. Fixed.
  • Newsletters with calendar events did not distribute properly when being published through a cron job. Fixed.
  • Incorrect outgoing email method was being used for CIC. Fixed.

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Question, my one newsletter is scheduled for Sundays and I went and changed the time today to 4 hours earlier (on Sundays) and hit save. Its Tuesday and the newsletter immediately sent out. It does state the next one will go out Sunday but I was shocked that it sent out after I hit save, only to update the time on Sunday, Is this the way it is designed? How can I update the time, do it only on the day I have it scheduled? 

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Hey @HeadStand

Newsletter has not been issuing for a club newsletter.  I updated to version 2.1.2 on May 27th, and that was also the last day the newsletter was sent out.  

Please advise.  

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Posted (edited)

Also unsubscribe link doesn't work for my site. Takes people to page doesn't exists......

 

Sorry, there is a problem

The page you requested does not exist

Error code: 1S160/2

Edited by Christforums

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Posted (edited)
On 7/4/2019 at 2:42 PM, Christforums said:

Also unsubscribe link doesn't work for my site. Takes people to page doesn't exists......

 

Sorry, there is a problem

The page you requested does not exist

Error code: 1S160/2

@HeadStand Hi, this presents a real pain because an admin can't simply unsubscribe a member from site news letter in admincp. The admin has to login as the user and navigate to the members account settings and then under the "newsletter" menu option unsubscribe from the site newsletter distribution.

That is in contrast of unsubscribing through the admincp>>members>>edit profile>>notifications>>unsubscribe is not the same newsletter so unsubscribing from it does not unsubscribe from the newsletter distribution.

Hope this is worked out!
William

Edited by Christforums

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On 7/4/2019 at 4:42 PM, Christforums said:

Also unsubscribe link doesn't work for my site. Takes people to page doesn't exists......

I am unable to reproduce this issue. It would be helpful if you would post the link that you are being taken to. I fixed this problem a few months ago and haven't had any complaints since. Are you sure you're running the latest version? What version of IPS do you have? 

 

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Posted (edited)
3 hours ago, HeadStand said:

I am unable to reproduce this issue. It would be helpful if you would post the link that you are being taken to. I fixed this problem a few months ago and haven't had any complaints since. Are you sure you're running the latest version? What version of IPS do you have? 

 

G'evening HeadStand,

Newsletter is v. 2.1.2 and IPS4.4.4.

Lastly, I removed the unsubscribe code and reentered it, saved, and sent myself a test of the distribution and now only the raw code display with no link.

Test.thumb.jpg.21df46ad93259ffb0f3c77ffe3e79166.jpg

Edited by Christforums

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On 7/7/2019 at 12:42 AM, Christforums said:

G'evening HeadStand,

Newsletter is v. 2.1.2 and IPS4.4.4.

Lastly, I removed the unsubscribe code and reentered it, saved, and sent myself a test of the distribution and now only the raw code display with no link.

Test.thumb.jpg.21df46ad93259ffb0f3c77ffe3e79166.jpg

Though the test distribution only showed the code the actual distribution shows a link. Clicking it though results in page not found:

 

Page not found.jpg

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On 7/4/2019 at 6:11 PM, Joel R said:

Hey @HeadStand

Newsletter has not been issuing for a club newsletter.  I updated to version 2.1.2 on May 27th, and that was also the last day the newsletter was sent out.  

Please advise.  

 

updated 3 weeks ago and just found out a weekly newletter hasn't been published since the update

when try to manually publish via the acp get the following error message

1ANNC/4 This newsletter has a distribution in progress and cannot be published at this time.

 

 

 

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@HeadStand I just went through a lot of troubleshooting because my registration url -   mysite.com/register/ was coming up a page not found. I disabled all plugins and apps and one by one re-enabled. Got it to work again but when I re-enable your newsletter app the issue happens again. 

Do you have any hooks to registration in your app causing this conflict?

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24 minutes ago, AlexWebsites said:

@HeadStand I just went through a lot of troubleshooting because my registration url -   mysite.com/register/ was coming up a page not found. I disabled all plugins and apps and one by one re-enabled. Got it to work again but when I re-enable your newsletter app the issue happens again. 

Do you have any hooks to registration in your app causing this conflict?

Further testing it seems to not happen when I disable Babble Chat by @CodingJungle. Oddly enough if both newsletters and babble chat are enabled, my /register/ link does not work. disable one or the other and it works fine.

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On 7/9/2019 at 5:44 AM, sound said:

 

updated 3 weeks ago and just found out a weekly newletter hasn't been published since the update

when try to manually publish via the acp get the following error message

1ANNC/4 This newsletter has a distribution in progress and cannot be published at this time.

 

 

 

this means that your newsletter has some old issue that was never completed properly. Check the "Back Issues" for your newsletter and see if there is anything that is still open; if so, you can just close it from that screen.

I will have an update released soon with a few fixes, I'm just not ready yet. One of those fixes will be to kill distribution automatically after X days, so that this issue can be avoided.

7 hours ago, AlexWebsites said:

Further testing it seems to not happen when I disable Babble Chat by @CodingJungle. Oddly enough if both newsletters and babble chat are enabled, my /register/ link does not work. disable one or the other and it works fine.

Thanks for finding this. CodingJungle and I are looking into it together.

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19 minutes ago, AlexWebsites said:

Have you found anything?

 

On 7/10/2019 at 6:42 AM, HeadStand said:

Thanks for finding this. CodingJungle and I are looking into it together.

Actually, I see he has an update on his site that may have addressed this because I wasn't on the latest version of his app. So far so good. 

image.png.69496cd62bfb8a124c2677c74bd19abe.png

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