something went wrong "EX0"

[island55]

i can't login via acp, i see a large list of technical details and the forums on the user end are acting strange as if i hadn't configured anything

i did not upgrade to 4.1.17 - still running the 4.1.16.1

[Joel R]

1 minute ago, island55 said:

i can't login via acp, i see a large list of technical details and the forums on the user end are acting strange as if i hadn't configured anything

i did not upgrade to 4.1.17 - still running the 4.1.16.1

Try any or all of the following:

• Try to clear your browser's cache.  
• Try to manually navigate to your community's ACP to login, to run the support tool to clear the cache.
• Panic.  And send in a support ticket in the client area to IPS Support marked as 'high priority'

[island55]

3 minutes ago, Joel R said:

Try any or all of the following:

• Try to clear your browser's cache.  
• Try to manually navigate to your community's ACP to login, to run the support tool to clear the cache.
• Panic.  And send in a support ticket in the client area to IPS Support marked as 'high priority'

1. didn't work

2. i changed the acp url but i still cannot navigate to it without seeing the large list of technical details

3 about to do this now

 

any ideas what caused this? right before i this occurred i was in the acp and seen that the data wasn't caching properly and was asking my provider if any of the options were installed so i can select one rather than using the 'no caching' option by default.

[Joel R]

Please provide a screenshot or the exact error code.  

Also, if you do get into the ACP, two things you should try to do:

• Disable all non-IPS applications and plugins
• Run the support tool to clear the cache

[island55]

thanks for prompt response, got a staff member taking a look