September 19, 2016 in Technical Problems
Hello, can someone explain what this error code means: 2S129/2 ?
One member contacted me and wrote that he can't register account.
After validation he receives this error:Sorry, there is a problem
This member is not awaiting validation
Error code: 2S129/2
And in ACP/Members i see:
This member must be approved manually.
It's not just one case. Every day i see new registrations, with: This member must be approved manually.
Where is problem?
Go to Members -> Member Settings -> Registration (or use the ACP search to seach for "validation") and review the setting: Validation method for new accounts
There everything is correct. Validation method for new accounts is set to "Email validation", like i want.
For most of new members registration works fine, but some members get this error 2S129/2 after validation
and in Members list i see that member must be approved manually.
If you are seeing "Member must be approved manually" that's likely due to your Spam Service Settings.
Check the spam logs to find the account and its spam service code (1 thru 4), then cross-reference the spam settings.
It sounds as though the account was flagged with a level 2 or 3 code, and you have those levels set to require admin approval.
If that is not the problem, though, please feel free to file a ticket to Support.
This topic is now archived and is closed to further replies.
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