Rheddy Posted March 10, 2016 Share Posted March 10, 2016 I don't know about the others here, but I preferred the old layout where the client support forums were positioned in the middle of the support forums and now it's located at the bottom of the board index? I'm hoping that IPS puts the client support forums back in the middle of the board index since those forums I was using mostly. Not everyone uses the Marketplace support forums. I'm referring to the "Community Engagement" section, it used to be placed above the "Community Led Resources" forum. IPS should be placing the support forums for IPS above the priority of the resources forums. Thanks. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted March 10, 2016 Share Posted March 10, 2016 By "Client Support Forums" are you referring to the 'Client Lounge'? If so, that's not a client support forum.....some people may have used them for that, but the original intention (unless I'm remembering this wrong) was that the lounge (definition: a room in which to sit and relax) was intended to be just that...somewhere to chill out and discuss stuff. "Peer to Peer Technical Support" is, and has always been (under different naming), the place to get client support on here. And it's right at the top of the middle block on the index. In the past year or so, the lounge has probably become a place to go for support because....well, to be honest, nobody has been really policing things and moving stuff off to the support forum to encourage people to use that as the correct support location. Prior to IPS4 coming on the scene, the lounge was somewhere to go and chat/relax...away from the support stuff. Not any more. I, personally, think the new layout is fine and makes more sense. Link to comment Share on other sites More sharing options...
Rheddy Posted March 10, 2016 Author Share Posted March 10, 2016 I sort of found it distracting when I came to the support forums looking for some answers to some questions I had and discovered that IPS had moved the resources forums (Marketplace, skinning support, and moved them to where the client peer support forums used to be. Link to comment Share on other sites More sharing options...
Management Lindy Posted March 10, 2016 Management Share Posted March 10, 2016 Please give it a chance - you're used to it, so it will take time to adapt, but I feel the new layout is more logical and flows better for new clients and that's equally important. Link to comment Share on other sites More sharing options...
steve00 Posted March 10, 2016 Share Posted March 10, 2016 Appears to me that some of the forums within Peer to Peer would be more suited to the Customization Resources and vice versa ... just my two pence worth Link to comment Share on other sites More sharing options...
eoebrian Posted March 25, 2016 Share Posted March 25, 2016 Havent been here in awhile, boy have things taken a major slide into the dump! Unable to post to topics/threads unless I pay for a new license? GREAT way to lose customers! IP must be hurting for money! Link to comment Share on other sites More sharing options...
Martin1980 Posted March 25, 2016 Share Posted March 25, 2016 7 minutes ago, eoebrian said: Havent been here in awhile, boy have things taken a major slide into the dump! Unable to post to topics/threads unless I pay for a new license? GREAT way to lose customers! IP must be hurting for money! Why would IPS allow you to post to thread without an active license? Link to comment Share on other sites More sharing options...
Management Lindy Posted March 25, 2016 Management Share Posted March 25, 2016 2 hours ago, eoebrian said: Havent been here in awhile, boy have things taken a major slide into the dump! Unable to post to topics/threads unless I pay for a new license? GREAT way to lose customers! IP must be hurting for money! Didn't you post to this topic? Link to comment Share on other sites More sharing options...
SJ77 Posted March 25, 2016 Share Posted March 25, 2016 I don't know about you but I want IPS to get money. The more money they get the better equipped they are to continually improve this product. That's good for us and our sites. When the tide comes in all ships rise. Already what we get for the money is incredible. How many companies do you deal with where the ceo regularly responds to your specific concerns? Link to comment Share on other sites More sharing options...
Mark H Posted March 25, 2016 Share Posted March 25, 2016 To clarify something asked above... you do not have to buy a new license. Assuming you have a Standard License, you only need to renew it to have access to version 4, support tickets, and the rest of this forum to post and reply. This has been the case for a long time. Link to comment Share on other sites More sharing options...
eoebrian Posted March 26, 2016 Share Posted March 26, 2016 16 hours ago, Mark H said: To clarify something asked above... you do not have to buy a new license. Assuming you have a Standard License, you only need to renew it to have access to version 4, support tickets, and the rest of this forum to post and reply. This has been the case for a long time. I've had access to post / reply to the forums since I purchased the products. I returned the other day to post a question in the "community led resources" [ 431-ips-marketplace-topics/ ] area and there are no post new topic / reply to thread links to be found anywhere. When I click on the customization resources I get " You do not have permission to view this content." I was posting in those areas just a few months ago, now I cant so something has changed. 20 hours ago, Lindy said: Didn't you post to this topic? Nope, figment of your imagination. Link to comment Share on other sites More sharing options...
Joel R Posted March 26, 2016 Share Posted March 26, 2016 12 minutes ago, eoebrian said: I've had access to post / reply to the forums since I purchased the products. I returned the other day to post a question in the "community led resources" [ 431-ips-marketplace-topics/ ] area and there are no post new topic / reply to thread links to be found anywhere. When I click on the customization resources I get " You do not have permission to view this content." I was posting in those areas just a few months ago, now I cant so something has changed. You don't have an active license anymore. Pay the renewal, and you'll have access. Link to comment Share on other sites More sharing options...
chilihead Posted March 26, 2016 Share Posted March 26, 2016 8 hours ago, eoebrian said: I've had access to post / reply to the forums since I purchased the products. I returned the other day to post a question in the "community led resources" [ 431-ips-marketplace-topics/ ] area and there are no post new topic / reply to thread links to be found anywhere. When I click on the customization resources I get " You do not have permission to view this content." I was posting in those areas just a few months ago, now I cant so something has changed. Nope, figment of your imagination. Since expired license holders can download from the marketplace I would think they could access the marketplace topics, maybe a permission is off. This was the last I saw about marketplace access: Link to comment Share on other sites More sharing options...
Management Lindy Posted March 27, 2016 Management Share Posted March 27, 2016 The marketplace forum was just an oversight - you should be able to post there now. The others are limited to active clients. Link to comment Share on other sites More sharing options...
crazzzydave Posted March 27, 2016 Share Posted March 27, 2016 Must admit when I first visited after the change I thought half the forum was missing or restricted from view. Thought there was maybe a new group setting or something that meant I couldn't see what I was able to view before. But now I've got used to it I'm finding it much easier to navigate. ;-) Link to comment Share on other sites More sharing options...
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