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Chat can't reach IPS servers

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Hi there,
since a few days (4-5) my users experience some outages while using the chat.
I received a few mails from the error log daemon (error code  5H268/6 - The server can't connect to the IPS-chat server) and some chat messages are doubled or deleted.

Does anyone have the same issues?

have you tried refreshing or re-entering your license key?

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