Core4D Posted November 25, 2015 Posted November 25, 2015 Have problems upgrading, any idea?! (see attachemnt) When I press continue, nothing happens. Kind regards, Igor
MADMAN32395 Posted November 25, 2015 Posted November 25, 2015 @h_srdelic@maxon.de Have you tried reuploading the full suite? I would recommend that.
Core4D Posted November 25, 2015 Author Posted November 25, 2015 HI @MADMAN32395 thanks for reply. I am not sure what do you mean by re-uploading full suite? We had so many problems uploading, upgrading that I am to scared to do anything big. I upgraded yesterday and everything goes great and today when I woke up suddenly upgrading dose not work. I just don't get it. It's pain in the bu* specially when you are not sure will the upgrade mess up with the custom themes. I had to redo my themes few times and its painful. I noticed that those are Nexus folder that I don't use for my forum, so would it wise to just delete that folder from the server? Please take into account this is not my field of expertise. Kind regards, Igor
MADMAN32395 Posted November 25, 2015 Posted November 25, 2015 1 minute ago, h_srdelic@maxon.de said: HI @MADMAN32395 thanks for reply. I am not sure what do you mean by re-uploading full suite? We had so many problems uploading, upgrading that I am to scared to do anything big. I upgraded yesterday and everything goes great and today when I woke up suddenly upgrading dose not work. I just don't get it. It's pain in the bu* specially when you are not sure will the upgrade mess up with the custom themes. I had to redo my themes few times and its painful. I noticed that those are Nexus folder that I don't use for my forum, so would it wise to just delete that folder from the server? Please take into account this is not my field of expertise. Kind regards, Igor visit https://www.invisionpower.com/clients/index.php ; then goto purchases, download the suite for your website, then upload it. Once its uploaded, visit http://www.c4dcafe.com/ipb/admin/upgrade ; its just a manual update, which also grabs missing files as well.
Core4D Posted November 25, 2015 Author Posted November 25, 2015 Thank you, I am on it as we speak. Wish me good luck. Regards, Igor
Core4D Posted November 25, 2015 Author Posted November 25, 2015 It went smooth @MADMAN32395, thanks once again. Igor
Core4D Posted January 5, 2016 Author Posted January 5, 2016 @MADMAN32395, I need some help if you are able to help. I would be very thankful because at this point I dont have a clue what to do. I cant access to upgrade page. Every upgrade run smoothly until today. Any suggestions? :/ Kind regards, Igor
MADMAN32395 Posted January 5, 2016 Posted January 5, 2016 3 hours ago, h_srdelic@maxon.de said: @MADMAN32395, I need some help if you are able to help. I would be very thankful because at this point I dont have a clue what to do. I cant access to upgrade page. Every upgrade run smoothly until today. Any suggestions? :/ Kind regards, Igor are you getting any errors?
Core4D Posted January 5, 2016 Author Posted January 5, 2016 Just now, MADMAN32395 said: are you getting any errors? At this point I can only access to admin panel, but its messed up to. (check attachment)
MADMAN32395 Posted January 5, 2016 Posted January 5, 2016 2 minutes ago, h_srdelic@maxon.de said: At this point I can only access to admin panel, but its messed up to. (check attachment) hmm. shoot me a pm, and i could poke around? does look like somewhere your file paths arent pointing to the right spot. typically checking file paths and running support tool should fix the way its loading. we could start there, then work your way to upgrading.
Jim M Posted January 5, 2016 Posted January 5, 2016 Usually maintenance in progress means a new release's files are present but the upgrader has not been ran. Was the upgrader ran but encountered issues?
Core4D Posted January 5, 2016 Author Posted January 5, 2016 Yes, I managed to run upgrade but suddenly everything stoped. (could be my internet got disconnected for a few minutes) After I tryed to refresh upgrade page, I couldn't do anything anymore.
MADMAN32395 Posted January 5, 2016 Posted January 5, 2016 6 minutes ago, Jim M said: Usually maintenance in progress means a new release's files are present but the upgrader has not been ran. Was the upgrader ran but encountered issues? 1 minute ago, h_srdelic@maxon.de said: Yes, I managed to run upgrade but suddenly everything stoped. (could be my internet got disconnected for a few minutes) After I tryed to refresh upgrade page, I couldn't do anything anymore. yea, he also reuploaded the suite from client area. when i try to run the updater for him It asked to resume upgrade. I clicked resume. and all i get is a spin ball. https://drive.google.com/file/d/0B0mBb9QuGv84WGV0TThwT3k0Nm8/view?usp=drivesdk
Jim M Posted January 5, 2016 Posted January 5, 2016 @h_srdelic@maxon.de, please submit a critical ticket and we'll look at this for you. It's easier to get in there with all info in a ticket
Core4D Posted January 5, 2016 Author Posted January 5, 2016 Just now, Jim M said: @h_srdelic@maxon.de, please submit a critical ticket and we'll look at this for you. It's easier to get in there with all info in a ticket I did that! Two times already as I am offline for quite some time now.
Jim M Posted January 5, 2016 Posted January 5, 2016 1 minute ago, h_srdelic@maxon.de said: I did that! Two times already as I am offline for quite some time now. Ok, I'm on the road but I'll have one of my colleagues look at it. Was it submitted as Critical Status?
Core4D Posted January 5, 2016 Author Posted January 5, 2016 1 minute ago, Jim M said: Ok, I'm on the road but I'll have one of my colleagues look at it. Was it submitted as Critical Status? No I didn't, did know its required. What should I do, make new one with Critical Status?
Jim M Posted January 5, 2016 Posted January 5, 2016 1 minute ago, h_srdelic@maxon.de said: No I didn't, did know its required. What should I do, make new one with Critical Status? No, I have a colleague looking into your ticket, they should respond shortly. In the future if you're community is down or inaccessible, that is a perfect time to utilize the Critical tag
Core4D Posted January 5, 2016 Author Posted January 5, 2016 Thanks Jim, really didnt know about it. Usually problems was solved quickly. Regards, Igor
Jim M Posted January 5, 2016 Posted January 5, 2016 You're welcome. Life is about learning, now you know for next time
Core4D Posted January 5, 2016 Author Posted January 5, 2016 Just now, Jim M said: You're welcome. Life is about learning, now you know for next time 100% agreed! Thanks once again.
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