Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted November 25, 20159 yr Have problems upgrading, any idea?! (see attachemnt) When I press continue, nothing happens. Kind regards, Igor
November 25, 20159 yr @h_srdelic@maxon.de Have you tried reuploading the full suite? I would recommend that.
November 25, 20159 yr Author HI @MADMAN32395 thanks for reply. I am not sure what do you mean by re-uploading full suite? We had so many problems uploading, upgrading that I am to scared to do anything big. I upgraded yesterday and everything goes great and today when I woke up suddenly upgrading dose not work. I just don't get it. It's pain in the bu* specially when you are not sure will the upgrade mess up with the custom themes. I had to redo my themes few times and its painful. I noticed that those are Nexus folder that I don't use for my forum, so would it wise to just delete that folder from the server? Please take into account this is not my field of expertise. Kind regards, Igor
November 25, 20159 yr 1 minute ago, h_srdelic@maxon.de said: HI @MADMAN32395 thanks for reply. I am not sure what do you mean by re-uploading full suite? We had so many problems uploading, upgrading that I am to scared to do anything big. I upgraded yesterday and everything goes great and today when I woke up suddenly upgrading dose not work. I just don't get it. It's pain in the bu* specially when you are not sure will the upgrade mess up with the custom themes. I had to redo my themes few times and its painful. I noticed that those are Nexus folder that I don't use for my forum, so would it wise to just delete that folder from the server? Please take into account this is not my field of expertise. Kind regards, Igor visit https://www.invisionpower.com/clients/index.php ; then goto purchases, download the suite for your website, then upload it. Once its uploaded, visit http://www.c4dcafe.com/ipb/admin/upgrade ; its just a manual update, which also grabs missing files as well.
January 5, 20169 yr Author @MADMAN32395, I need some help if you are able to help. I would be very thankful because at this point I dont have a clue what to do. I cant access to upgrade page. Every upgrade run smoothly until today. Any suggestions? :/ Kind regards, Igor
January 5, 20169 yr 3 hours ago, h_srdelic@maxon.de said: @MADMAN32395, I need some help if you are able to help. I would be very thankful because at this point I dont have a clue what to do. I cant access to upgrade page. Every upgrade run smoothly until today. Any suggestions? :/ Kind regards, Igor are you getting any errors?
January 5, 20169 yr Author Just now, MADMAN32395 said: are you getting any errors? At this point I can only access to admin panel, but its messed up to. (check attachment)
January 5, 20169 yr 2 minutes ago, h_srdelic@maxon.de said: At this point I can only access to admin panel, but its messed up to. (check attachment) hmm. shoot me a pm, and i could poke around? does look like somewhere your file paths arent pointing to the right spot. typically checking file paths and running support tool should fix the way its loading. we could start there, then work your way to upgrading.
January 5, 20169 yr Community Expert Usually maintenance in progress means a new release's files are present but the upgrader has not been ran. Was the upgrader ran but encountered issues?
January 5, 20169 yr Author Yes, I managed to run upgrade but suddenly everything stoped. (could be my internet got disconnected for a few minutes) After I tryed to refresh upgrade page, I couldn't do anything anymore.
January 5, 20169 yr 6 minutes ago, Jim M said: Usually maintenance in progress means a new release's files are present but the upgrader has not been ran. Was the upgrader ran but encountered issues? 1 minute ago, h_srdelic@maxon.de said: Yes, I managed to run upgrade but suddenly everything stoped. (could be my internet got disconnected for a few minutes) After I tryed to refresh upgrade page, I couldn't do anything anymore. yea, he also reuploaded the suite from client area. when i try to run the updater for him It asked to resume upgrade. I clicked resume. and all i get is a spin ball. https://drive.google.com/file/d/0B0mBb9QuGv84WGV0TThwT3k0Nm8/view?usp=drivesdk
January 5, 20169 yr Community Expert @h_srdelic@maxon.de, please submit a critical ticket and we'll look at this for you. It's easier to get in there with all info in a ticket
January 5, 20169 yr Author Just now, Jim M said: @h_srdelic@maxon.de, please submit a critical ticket and we'll look at this for you. It's easier to get in there with all info in a ticket I did that! Two times already as I am offline for quite some time now.
January 5, 20169 yr Community Expert 1 minute ago, h_srdelic@maxon.de said: I did that! Two times already as I am offline for quite some time now. Ok, I'm on the road but I'll have one of my colleagues look at it. Was it submitted as Critical Status?
January 5, 20169 yr Author 1 minute ago, Jim M said: Ok, I'm on the road but I'll have one of my colleagues look at it. Was it submitted as Critical Status? No I didn't, did know its required. What should I do, make new one with Critical Status?
January 5, 20169 yr Community Expert 1 minute ago, h_srdelic@maxon.de said: No I didn't, did know its required. What should I do, make new one with Critical Status? No, I have a colleague looking into your ticket, they should respond shortly. In the future if you're community is down or inaccessible, that is a perfect time to utilize the Critical tag
January 5, 20169 yr Author Thanks Jim, really didnt know about it. Usually problems was solved quickly. Regards, Igor
January 5, 20169 yr Community Expert You're welcome. Life is about learning, now you know for next time
January 5, 20169 yr Author Just now, Jim M said: You're welcome. Life is about learning, now you know for next time 100% agreed! Thanks once again.
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