sasikoNovember 20, 2015 in Feature Suggestions
would be a nice feature to have when clients check forum more than email. Get a notification alert here on the board, that one of clients support ticket has been updated/replied by a staff
to extend this further - i would like to see if we submit a ticket thru our ACP we should be able to reply through our own ACP and see our support history.
Excellent ideas, +1
I'm going to bump this as it would be really nice to have a warning at your front-end (forum) or even better an e-mail that someone has filled a support question.
The only way now, as far as I can see it but maybe I'm looking in the wrong spots, is if you log in to your admin panel there is a tiny, tiny counter telling you someone filled a support question. As I have a very low traffic forum and barely any need to login to the ACP, I missed 2 support requests now after they where filed for over 7 days.
Come on, "someone sneezes" when they reply or like a post I made and I get a notification, why can't something more urgent then that not do the same?
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