sasiko Posted November 20, 2015 Share Posted November 20, 2015 would be a nice feature to have when clients check forum more than email. Get a notification alert here on the board, that one of clients support ticket has been updated/replied by a staff Link to comment Share on other sites More sharing options...
Ocean West Posted November 23, 2015 Share Posted November 23, 2015 to extend this further - i would like to see if we submit a ticket thru our ACP we should be able to reply through our own ACP and see our support history. Link to comment Share on other sites More sharing options...
TheSonic Posted November 23, 2015 Share Posted November 23, 2015 Excellent ideas, +1 Link to comment Share on other sites More sharing options...
riko Posted January 11, 2017 Share Posted January 11, 2017 I'm going to bump this as it would be really nice to have a warning at your front-end (forum) or even better an e-mail that someone has filled a support question. The only way now, as far as I can see it but maybe I'm looking in the wrong spots, is if you log in to your admin panel there is a tiny, tiny counter telling you someone filled a support question. As I have a very low traffic forum and barely any need to login to the ACP, I missed 2 support requests now after they where filed for over 7 days. Come on, "someone sneezes" when they reply or like a post I made and I get a notification, why can't something more urgent then that not do the same? Link to comment Share on other sites More sharing options...
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