Jump to content

notification alert here on forum when ticket updates

Featured Replies

Posted

would be a nice feature to have when clients check forum more than email. Get a notification alert here on the board,  that one of clients support ticket has been updated/replied by a staff 

to extend this further - i would like to see if we submit a ticket thru our ACP we should be able to reply through our own ACP and see our support history. 

Excellent ideas, +1

  • 1 year later...

I'm going to bump this as it would be really nice to have a warning at your front-end (forum) or even better an e-mail that someone has filled a support question.

The only way now, as far as I can see it but maybe I'm looking in the wrong spots, is if you log in to your admin panel there is a tiny, tiny counter telling you someone filled a support question. As I have a very low traffic forum and barely any need to login to the ACP, I missed 2 support requests now after they where filed for over 7 days.

Come on, "someone sneezes" when they reply or like a post I made and I get a notification, why can't something more urgent then that not do the same? ^_^

Archived

This topic is now archived and is closed to further replies.

Recently Browsing 0

  • No registered users viewing this page.