Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted November 20, 20159 yr would be a nice feature to have when clients check forum more than email. Get a notification alert here on the board, that one of clients support ticket has been updated/replied by a staff
November 23, 20159 yr to extend this further - i would like to see if we submit a ticket thru our ACP we should be able to reply through our own ACP and see our support history.
January 11, 20178 yr I'm going to bump this as it would be really nice to have a warning at your front-end (forum) or even better an e-mail that someone has filled a support question. The only way now, as far as I can see it but maybe I'm looking in the wrong spots, is if you log in to your admin panel there is a tiny, tiny counter telling you someone filled a support question. As I have a very low traffic forum and barely any need to login to the ACP, I missed 2 support requests now after they where filed for over 7 days. Come on, "someone sneezes" when they reply or like a post I made and I get a notification, why can't something more urgent then that not do the same?
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