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No response for 3 days


darmok1

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34 minutes ago, ghinton said:

@Lindy Well, they got to mine today, only to say we need login and ftp info. I gave them ftp and you should have had login info since the software created it's own admin account at the time I submitted the ticket. The next I get is that this is going to need further investigation and that is could take longer and is only available Monday through Friday. The thing is, according to my logs I don't even show where someone has even attempted to sign in to either the software or ftp, so not quite sure how they know that it needs escalating or not. So... about how long will I need to wait again before Tier II will get the opportunity to look at it?

It seems the login information provided from your ticket was missed, your next reply however our staff was able to gain access, due to the issue at hand, our developers will need to look into your ticket, and why it was sent up. I would expect a reply either later tonight or in the morning rom our T2 department as well. 

 

 

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