Members getting banned without a reason in IPB4 - Its only on my forum ? Help!

[FabioPaz]

Hello,

Since the 4.x update, I'm receiving a increasing number of complaints about members getting banned without a reason, and apparently it's not because a wrong action from moderators.

Even investigating the last posts of these members, there's no reason at all for the bans.

Could IPB4 be doing this because a flawed spam detection or other stuff like that ?

Anyone noticing the same complaints ?

 

 

[Bluto]

Are they getting banned post signup... after they're already members and active in the community?  Or are they getting banned at signup?

[FabioPaz]

Hi, Bluto.

They are active. The last one I got with this "problem" was a 2013 member, without warning points or anything out of usual - a good member.

Also, they aren't  flagged as spammers in the adminCP.

ps: I'm the only admin of the forum.

[Bluto]

Yea, that does sound weird.  I would check and make sure you don't have one of your usergroups with the ability to "flag as spammer" because if you do someone might be doing it without your knowledge.  If you have that set that will appear when they visit the profile of the member.  The logs should show you what happened.  

I don't have a 4.1 version installed at the moment or I would take a look.

[Paul.F]

Nothing in your ban settings in your admin cp? And spam prevention settings.