Monkos Posted October 22, 2015 Share Posted October 22, 2015 I'm glad you guys finally joined 2006 with allowing use to use SFTP in your tickets but could you go a step further and start allowing SSH keys of a reasonable length as me allowing password access make baby pandas cry Link to comment Share on other sites More sharing options...
Management Matt Posted October 23, 2015 Management Share Posted October 23, 2015 Logically if we just joined 2006, we're 9 years behind. So I would think SSH keys would be implemented circa 2018 so unfortunately you'll need to wipe away the baby panda's tears for a bit longer. Link to comment Share on other sites More sharing options...
Management Lindy Posted October 27, 2015 Management Share Posted October 27, 2015 We are working on it -- we need to create a method that allows you to submit them that is secure yet still easy for technicians to use. An extra 5-10 minutes tinkering with SSH keys adds up when you're working hundreds of tickets per day. We don't use SSH passwords - we use keys exclusively, but we have a special system that securely manages them - in fact, only Charles and I have direct access to keys. So, we recognize the importance of "getting with it" but at the same time, we would need to incorporate such a system for clients before we're comfortable handling your keys. At this time, it would simply be attachments in the ticket and would require technicians to download and use the keys "locally" (their terminal services desktop) from the ticket and there's not a lot that's secure... or convenient about that. We'll come up with something, but it's not on the short list of priorities. Link to comment Share on other sites More sharing options...
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