broni Posted September 27, 2015 Share Posted September 27, 2015 ...as I learned yesterday. My site went down and it stayed down for several hours and I had no idea what happened. I opened emergency ticket and eventually the issue got fixed thanks to IPS support which I appreciate. However this whole situation could have been avoided saving my headache and IPS staff time had I access to cPanel. What happened according to IPS support was this: Quote you were 1GB over your quota on disk space, so the software could not write caches to disk.. At this point we don't have any access to cPanel and there is no way to check what the current disk quota usage is. I've been told that the only way to find out is to open a ticket. That looks to me like a waste of of everyone's time. Something must be done to give us some access to cPanel.. Link to comment Share on other sites More sharing options...
Dll Posted September 27, 2015 Share Posted September 27, 2015 Cpanel seems like overkill to me, but you would think they could provide an email when you're nearing the limit, or something in the client area to tell you what your current storage level is. Link to comment Share on other sites More sharing options...
broni Posted September 27, 2015 Author Share Posted September 27, 2015 Whatever it is we need to be aware in some way. Link to comment Share on other sites More sharing options...
Tracy Perry Posted September 27, 2015 Share Posted September 27, 2015 Ahhh.. the beauty of self-hosting! Link to comment Share on other sites More sharing options...
broni Posted September 27, 2015 Author Share Posted September 27, 2015 Well there are always two ends of the stick. I don't have to worry about any technical problems. IPS fixes it for free. Link to comment Share on other sites More sharing options...
Tracy Perry Posted September 27, 2015 Share Posted September 27, 2015 Luckily I retired from doing that type of work and still enjoy it (for myself). No way I'd get back into doing it for others though (even if I help folks out every now and then). Link to comment Share on other sites More sharing options...
Management Lindy Posted September 28, 2015 Management Share Posted September 28, 2015 We stopped doing web hosting years ago. cPanel hasn't been available in a while - what we provide is more along the lines of a Software as a Service - you shouldn't need a hosting control panel as ideally, we handle every aspect of the "hosting" behind the scenes.... that's why our platform is so stable. With that said, I definitely think we should show that disk usage information in the client area and I will work on that. Thanks for the feedback. Link to comment Share on other sites More sharing options...
AndyF Posted September 28, 2015 Share Posted September 28, 2015 A simple usage bar would be an idea I guess, not too dissimilar to what Cpanel has but displayed in the Client Area under that package. Link to comment Share on other sites More sharing options...
Woodsman Posted September 28, 2015 Share Posted September 28, 2015 This obviously is not for everyone, but the main reason I like my unmanaged VPS hosting. If I run into a problem I have full access and control - done - fixed. No wait time for tickets and hosting personnel who don't have a clue about my needs or IPS products. Link to comment Share on other sites More sharing options...
esquire Posted September 28, 2015 Share Posted September 28, 2015 I would also suggest warning emails when you are approaching certain limits. Nobody wants to keep watching the dial and email notification is a very simple function which can alert both IPS and the client as to an upcoming issue -- and avoid problems like this from happening well in advance. Link to comment Share on other sites More sharing options...
broni Posted September 29, 2015 Author Share Posted September 29, 2015 Thank you Lindy I think some kind of graph like this will be more useful: Link to comment Share on other sites More sharing options...
broni Posted October 10, 2015 Author Share Posted October 10, 2015 Any progress to report? Link to comment Share on other sites More sharing options...
Management Lindy Posted October 10, 2015 Management Share Posted October 10, 2015 4 hours ago, broni said: Any progress to report? No. We'll address this next month when we update the client systems to IPS4/Commerce. Link to comment Share on other sites More sharing options...
broni Posted October 10, 2015 Author Share Posted October 10, 2015 Thank you :) Link to comment Share on other sites More sharing options...
broni Posted January 20, 2016 Author Share Posted January 20, 2016 Quote We'll address this next month when we update the client systems to IPS4/Commerce. Any news? Link to comment Share on other sites More sharing options...
Management Lindy Posted January 20, 2016 Management Share Posted January 20, 2016 Our internal update has been postponed, but hopefully soon. Link to comment Share on other sites More sharing options...
broni Posted January 21, 2016 Author Share Posted January 21, 2016 Will keep bugging you...haha Link to comment Share on other sites More sharing options...
broni Posted February 10, 2016 Author Share Posted February 10, 2016 Any news? Link to comment Share on other sites More sharing options...
Management Lindy Posted February 13, 2016 Management Share Posted February 13, 2016 Broni, I can't offer you any ETA. It's not something that's going to require follow-up, it's on the list and when the client systems get upgraded, it will be there. Link to comment Share on other sites More sharing options...
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