Marafa Posted September 20, 2015 Share Posted September 20, 2015 When i subscribed last month to priority support , the fee was 225$ paid one time + 25$ each 6 month now i received an Email , saying that it will be 100$ each 6 months , and includes doing the upgrade at the end of the Email , it is mentioned that if i do not want to continue this service i can subscribe This is unfair change, if i stop the service , then i have paid the original 225$ for one cycle only. 1- you should allow the refund of the 225$ with the change from 25$ to 100$ fee either we want to continue of not at least for members who subscribed for only one cycle. 2- any subscription for a service should be valid for at least one year without change , in case it contains and initial subscription payment. 3- the change from 25$ to 100$ (4 times ) is not adequate 4- In general we need faster support replies either for the normal or support subscriptions., the main reason that i subscribed to the priority support is that normal support takes long time to reply , please look into enhancing this for both. Link to comment Share on other sites More sharing options...
Joel R Posted September 20, 2015 Share Posted September 20, 2015 Link to comment Share on other sites More sharing options...
Management Lindy Posted September 21, 2015 Management Share Posted September 21, 2015 Please submit a ticket and I'll be happy to take care of this for you. Link to comment Share on other sites More sharing options...
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