Adriano Faria Posted August 29, 2018 Author Share Posted August 29, 2018 4 hours ago, Bill HTN said: That is really odd as we cannot see the file options. Here is a screencam of the process. Can also test it here http://hrntest.invisionzone.com/ where we have a replica of our live site and experience the same issue. Any help with this will be appreciated. I just tested in your URL: Working fine too. Are you using same device for all tests? Link to comment
HRN-Admin Posted August 29, 2018 Share Posted August 29, 2018 Yes, we are using a simulator, however I have tested it on an iPhone 5 and another member of our team has an iPhone 7 and there too the same issue presents. Really odd. Link to comment
Adriano Faria Posted August 29, 2018 Author Share Posted August 29, 2018 Sorry, I really can't reproduce this in 3 boards I tested, including yours. I'll make some research. Link to comment
HRN-Admin Posted August 29, 2018 Share Posted August 29, 2018 Thanks. I am using someone elses account here to send the request, Bill (owner of this account) also has tested on other devices and he can respond with more detail. Link to comment
Adriano Faria Posted August 29, 2018 Author Share Posted August 29, 2018 @Bill HTN, btw, can you reproduce it in any other area, like personal photo on profile? That's exactly the same thing. Link to comment
HRN-Admin Posted August 29, 2018 Share Posted August 29, 2018 I’m going to test the photo upload process now however, I know that was working in the past. Remember, we’re talking about a plug-in hear that we are using upon registration. The plug-in enables us to add a profile picture at registration. That’s where I’m having a problem with the iPhone 7. It simply does nothing when I click on it. Link to comment
Adriano Faria Posted August 29, 2018 Author Share Posted August 29, 2018 Just now, Bill HTN said: Remember, we’re talking about a plug-in hear that we are using upon registration. The plug-in enables us to add a profile picture at registration. That’s where I’m having a problem with the iPhone 7. It simply does nothing when I click on it. ...and that's why I asked you to test in a similar area. Link to comment
HRN-Admin Posted August 29, 2018 Share Posted August 29, 2018 Oh that’s interesting, it appears as though I can’t get the create photo album option to work either. Yes I can actually create the album but when I go to choose files by clicking the link, that does nothing either. Is it possible that pop-ups or something or just disabled on my device by default? And that’s a bad thing too because that means all iPhone users would have to know to enable pop-ups. Ant thoughts? Link to comment
HRN-Admin Posted August 29, 2018 Share Posted August 29, 2018 So apparently, I can’t click “choose files” when creating a photo album either. Because nothing happens. However, on your forum, I can click “click to choose files” And it works just fine. So it’s not my iPhone, there’s something wrong with my community. Link to comment
Adriano Faria Posted August 29, 2018 Author Share Posted August 29, 2018 I would recommend submit a support ticket and not mention a 3rd-party resource, as they will redirect you to me. Mention the profile photo, etc. Link to comment
HRN-Admin Posted August 29, 2018 Share Posted August 29, 2018 And just so you know, I CAN get it to work on my discussion forum, but I can NOT get it to work when I create a new album. Nor can I get it to work when I try to upload a profile picture using the plug-in. So there is something inherently wrong and it’s not just my iPhone. Otherwise, it wouldn’t work on the discussion forum, either ours or yours. OK, but it’s very sporadic. In other words, when I go to my profile and try to upload a profile picture from there, it works fine. The only time it doesn’t work, is trying to upload a new photo at registration which is the plug-in ends when I’m trying to choose a file when creating a new photo album. So what now? Link to comment
Adriano Faria Posted August 29, 2018 Author Share Posted August 29, 2018 Well, I can’t reproduce even in your forum, as my screen video shows, so I don’t think it’s a plugin issue. So you say it’s not a problem of your device but it works with mine, in 3 boards I tested. So it’s my turn to ask: what now? Link to comment
HansKiesouw Posted August 30, 2018 Share Posted August 30, 2018 Here,s the really weird thing and a screen cam to show that it does work in some cases, but no in others. Will contact IPS and see if they can throw some light on this. Photo-gallery-options.mp4 Link to comment
HRN-Admin Posted August 30, 2018 Share Posted August 30, 2018 21 hours ago, Adriano Faria said: Well, I can’t reproduce even in your forum, as my screen video shows, so I don’t think it’s a plugin issue. So you say it’s not a problem of your device but it works with mine, in 3 boards I tested. So it’s my turn to ask: what now? The issue I am having is not with the forum. I am trying to explain that above. I’m only having issue in two places 1. When I register as a new member and I try to upload a profile picture with the plug-in 2. When I try to create a new photo album and then it gives me the option to use an album or not and I choose the option to create an album. Then when I click on “click to choose files“, it just jump to the top of the screen. Our webmaster Hans can duplicate this. Link to comment
Adriano Faria Posted August 30, 2018 Author Share Posted August 30, 2018 1 hour ago, Bill HTN said: Our webmaster Hans can duplicate this. I can't. Even on your site. And I have absolutelly no idea why you keep bringing Gallery to this. This plugin has absolutelly nothing to do with Gallery. If you click in a link in Gallery and nothing happens, then report to IPS. Not to me! I REALLY don't have time for this, I just requested a refund for this plugin. Please, remove it from your install. Link to comment
Adriano Faria Posted August 31, 2018 Author Share Posted August 31, 2018 20 hours ago, Adriano Faria said: I just requested a refund for this plugin. Please, remove it from your install. The refund was processed and you got your money back as account credit. Link to comment
AlexWebsites Posted February 26, 2019 Share Posted February 26, 2019 Is this plugin working with 4.4? I didn't see it listed in compatible settings. Link to comment
Adriano Faria Posted February 26, 2019 Author Share Posted February 26, 2019 35 minutes ago, AlexWebsites said: Is this plugin working with 4.4? I didn't see it listed in compatible settings. It was dropped from Marketplace by IPS 6 months ago because it was breaking copyright rules. It isn’t supported since then. You can keep using it if it is still working but I cannot provide support if it isn’t. Link to comment
AlexWebsites Posted February 26, 2019 Share Posted February 26, 2019 1 hour ago, Adriano Faria said: It was dropped from Marketplace by IPS 6 months ago because it was breaking copyright rules. It isn’t supported since then. You can keep using it if it is still working but I cannot provide support if it isn’t. Oh ok, thanks for the clarification. Link to comment
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