All website off, error 500

sinla · August 23, 2015

Hello... I have contacted support (ticket 925496) but they don´t reply and my website it´s off one day... yesterday my host completed an import of three files to the database that the Invision Support told me (some problems after a vB4 to IPS4 conversion) and now my website it´s off, I can´t access to admin and can´t access to the page...
I am a little disappointed with Invision because I think that this is a problem wich has been caused by this three files I said and my website it´s off one day, and they don´t say me nothing to solve.
http://www.foroiphone.com

Bazilisk · August 23, 2015

Usually it MySQL error. Check what server work.

service mysqld restart

or same. After fresh install or update your hosting usually have not forces to save work

Also check disk for free space. AdminCP don't working too... Look error.log in your server for details.

sinla · August 23, 2015

Usually it MySQL error. Check what server work.
service mysqld restart
or same. After fresh install or update your hosting usually have not forces to save work

Also check disk for free space. AdminCP don't working too... Look error.log in your server for details.

Thanks, I restarted this morning all the server and nothing...

I have this in error_log of Plesk

Bazilisk · August 23, 2015

I'm not sure... Try to look at conf_global.php.

Is All Ok on it?

<?php
ini_set('display_errors', 0);
$INFO['use_friendly_urls'] = '1';
$INFO['sql_driver']			=	'mysql';
$INFO['sql_host']			=	'localhost';
$INFO['sql_database']			=	'base';
$INFO['sql_user']			=	'base_user';
$INFO['sql_pass']			=	'bestpassword';
$INFO['sql_tbl_prefix']			=	'ibf_';
$INFO['sql_debug']			=	'1';
$INFO['board_start']			=	'11111111111111111';#not sure 
$INFO['installed']			=	'1';
$INFO['php_ext']			=	'php';
$INFO['safe_mode']			=	'0';
$INFO['board_url']			=	'http://bullion.ru/forum';
$INFO['banned_group']			=	'5';
$INFO['admin_group']			=	'4';
$INFO['guest_group']			=	'2';
$INFO['member_group']			=	'3';
$INFO['auth_group']			=	'1';
$INFO['mysql_tbl_type']			=	'InnoDB';
$INFO['sql_charset'] = 'utf8';
$INFO['disable_js_injection'] = 1;
?>

This question need detailed investigation

Try to look at table ibf_conf_settings

You need to check conf_default field

Adlago · August 23, 2015

What's in your file 'htaccess' ?

craigf136 · August 23, 2015

IPS support is limited at weekends, is the ticket highlighted as a priority, is it assigned to the correct department?

Check the following on server

/uploads/logs/latest.php

/admin/error_log

You'll probably find the reason why you are receiving a 500 error - but it's also possible that it's a .htaccess issue as mentioned before. Check the .htaccess and if you can't see anything try renaming it temporarily (from .htaccess to htaccess.txt for example) and see if the 500 error disappears.

Also advise your host to check the logs for that error above and ask for them to investigate.

sinla · August 23, 2015

I have renamed the .htaccess and nothing.

In /uploads/logs/latest.php and error relationated with tapatalk (attached image)

I don´t see /admin/error_log

conf_global it´s ok (I think)

The content of the .htaccess:

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{HTTP_HOST} ^foroiphone\.com$ [NC]
RewriteRule ^(.*)$ http://www.foroiphone.com/$1 [R=301,L]

Options -MultiViews
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule \.(js|css|jpeg|jpg|gif|png|ico)(\?|$) - [L,NC,R=404]

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

craigf136 · August 23, 2015

Did you rename the admin directory?

sinla · August 23, 2015

Did you rename the admin directory?

No, it´s admin

craigf136 · August 23, 2015

You didn't rename the admin directory when you get the chance rename it or put password on it.

I went to the admin/upgrade and you get an error straight away.

session_start(): open(/var/lib/php/session/sess_064ourhu6jp1l6n2t2jep2lpg1, O_RDWR) failed: No space left on device (28)

Check with your host if you have maxed the space on the disc.

sinla · August 23, 2015

You didn't rename the admin directory when you get the chance rename it or put password on it.
I went to the admin/upgrade and you get an error straight away.
session_start(): open(/var/lib/php/session/sess_064ourhu6jp1l6n2t2jep2lpg1, O_RDWR) failed: No space left on device (28) 
Check with your host if you have maxed the space on the disc.

I see this error:

array_merge(): Argument #2 is not an array

I will ask to the host the disk space

craigf136 · August 23, 2015

Still receive this myself, certainly indicates a disc space issue is part of the problem if not the entire issue.

Hexsplosions · August 23, 2015

Can you still access Plesk?

I had to change the session.save path to a directory that was writable.

Goto your hosting package/subscription, then PHP settings, then change session.save path to a writable directory. I made a directory called 'tmp' alongside httdocs, so not accessible via web, and CHMODd it to 777. I then set my session.save path to /var/www/vhosts/xxxxxxxx.co.uk/tmp

This made my session errors go away.

Tracy Perry · August 23, 2015

Check the /tmp directory and clear it. I've seen similar a few times on some XenForo sites and what has happened is the /tmp directory has filled up and there is no longer any available space. A reboot of the VPS/dedi will normally resolve this (for a short period) but you still need (if this fixes it) to find what is filling up the /tmp directory.

If you are on a shared hosting - then there are other issues.

sinla · August 23, 2015

Can you still access Plesk?
I had to change the session.save path to a directory that was writable.
Goto your hosting package/subscription, then PHP settings, then change session.save path to a writable directory. I made a directory called 'tmp' alongside httdocs, so not accessible via web, and CHMODd it to 777. I then set my session.save path to /var/www/vhosts/xxxxxxxx.co.uk/tmp
This made my session errors go away.

Hello, yes, my Plesk it´s perfect.

I tested and nothing, still the error

Thanks

Adlago · August 23, 2015

Write to your host to return to backup files and database before > 3 hours

sinla · August 24, 2015

Write to your host to return to backup files and database before > 3 hours

I will think, but I prefer to Invision to take a look, still waiting their response

MeekelTM · August 24, 2015

Thanks, I restarted this morning all the server and nothing...

I have this in error_log of Plesk

Read the thread and noticed that this error you get was pretty much identical to the one I've had previously. If this is still the error you are getting, the IPS support guys deleted everything in the /datastore folder apart from index.html and this fixed the issue for me.

sinla · August 24, 2015

Read the thread and noticed that this error you get was pretty much identical to the one I've had previously. If this is still the error you are getting, the IPS support guys deleted everything in the /datastore folder apart from index.html and this fixed the issue for me.

Thanks thanks a lot, I solved deleting all except htaccess and the index, thanks

Also, it´s good to IPS Support to take a look

All website off, error 500

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