William D Posted August 15, 2015 Share Posted August 15, 2015 Is there support on the weekends for IPB? Have some urgent problems and just need to know if I can expect a reply/help soon or will it be monday before it's looked at (the ticket). Link to comment Share on other sites More sharing options...
Greg W Posted August 15, 2015 Share Posted August 15, 2015 Most of their support is shut down over the weekend, but I am not sure if there are some available for site critical issuesWhat is the problem, maybe someone on here can help out Link to comment Share on other sites More sharing options...
broni Posted August 15, 2015 Share Posted August 15, 2015 Regular ticket will probably have to wait until Monday but I had EMERGENCY tickets answered on weekend.Actually it was very prompt. Link to comment Share on other sites More sharing options...
Pete T Posted August 15, 2015 Share Posted August 15, 2015 Is there support on the weekends for IPB? Have some urgent problems and just need to know if I can expect a reply/help soon or will it be monday before it's looked at (the ticket).depends how urgent if the issue effect community be offline then tick the Critical box when submitting a ticket but do note if miss use it will pay $25 fee. Link to comment Share on other sites More sharing options...
AndyF Posted August 16, 2015 Share Posted August 16, 2015 Generally support is 24/7 , other departments like billing / accounts assistance are not although they are looked over by an appropriate staff member normally.Tickets are answered over the weekend although responses may be a little slower than a weekday. Higher support levels ie T2 and such may not be available but standard support etc usually is. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.