August 11, 2015 in Technical Problems
Is anyone facing the same issue that as soon as you switch on star rating on any IP content db all the remaining fields except desc and images gets invisible....?
Below fields working as no rating is switched on: http://carnity.com/business_listing/car-services/fuel-station-quick-lube/adnoc-service-station-abu-al-abyed-1-r489/
All below fields are hidden as rating is on:http://carnity.com/business_listing/car-parts/spare-parts-accessories/abdulla-abdul-wahed-auto-spare-parts-llc-r573/
Reported since 31 July to support and no reply (11 days).
This is not true. The ticket was replied to and you asked us specifically to “ignore” the request “for the time being”. Since the ticket is now closed, the support staff hasn't had any reason to check it out again.
I also cannot reproduce the problem. Please open a new support ticket.
Actually, I checked it out and found it quickly.
In your Pages category settings you override the available fields for each category and don’t allow most of them. That’s why they are not showing. Make sure to either allow all fields or the ones you need to show here:
I tested it out with this category on your live site. Make sure to correct it again, if all fields are not wanted here.
But as you can see it now shows all content:http://carnity.com/business_listing/car-parts/spare-parts-accessories/abdulla-abdul-wahed-auto-spare-parts-llc-r573/
It has nothing to do with ratings and there is also no bug.
Ticket was escalated without any resolution, anyways I am really happy that you found the reason and Thank you very much for such a speedy support. Really appreciate it.
I have changed that box as advised to select all and it shows the rating with the fields (SUPER), but I am curious now that what logic that box hold that will only get activated when rating is enabled....? As when rating is disable and that box still unchecked, why all fields shows up....?
There is no connection between ratings and category field settings. You can activate and deactivate both freely from eachother.
You just assumed a connection while trying to figure out what went wrong.
This topic is now archived and is closed to further replies.
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