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Ticket wait times?


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We recently upgraded our large board to IPS 4, and we are just having some problems. One of my tickets hasn't been answered in 2 days (tasks not running - things not getting rebuilt), and another I've had technician replies just no action (automated responses to run a wizard).

Is this a standard wait time for tickets right now or have mine been missed?

Thanks! Really eager to get things running smoothly.

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