August 5, 2015 in Technical Problems
Been trying to update my IPS software from 10.10 to 10.11, but it fails at this step
Yes I uploaded the files into the root folder already, I've been upgrading fine until then. Any ideas guys? Any help is much appreciated
I have quite a few plugins, could this be related to that?
Download the update again and reupload the files making sure to overwrite what is already there.. The only times I've had that is either not putting the files in the correct place or pressing the Download button before the correct download build is in place.
I'm a new subscriber to the 40. My question is doesn't the company take care of updating the software? Or do subscribers of the cloud-based software have to do that?
You have to do it via a Delta upgrade. In your ACP go to Applications and click the "Check for Updates" button. If one is indicated go to your ACP>Dashboard and download it. You then need to extract it and upload it via FTP and follow the instructions on your Dashboard to complete the upgrade.
Cloud based customers have no way to create a backup so if you're not 100% familiar with performing upgrade you can always open a ticket and IPS will upgrade your board for free.
The only times I've had that is either not putting the files in the correct place
Cloud based customers have no way to create a backup so if you're not 100% familiar with performing upgrade you can always open a ticket and IPS will upgrade your board for free.+1
I've done that at least 3-4 times already.
I'm pretty sure I copied over the right files and overwrote everything
Believe me, I made that kind of mistake myself.
Check few new files for dates. If upgraded today see if those files have today's date.
I've done that at least 3-4 times already.I'm pretty sure I copied over the right files and overwrote everything
Try a version of the client area - all files.
I clicked on Download
And got all the files, uploaded and overwrote all files. Do I need to run the upgrader again? Or is it already updated.
Because when I did it still said there are no available applications to upgrade (although I think it shouldn't need upgrading since I'm downloading the core package, unless its meant to update other stuff) Sorry I'm no pro!
If on checking your ACP>System>Applications it doesn't say the version you're updating to:
then run the ACP>System>Support app - ticking the box "Something isn't working". It'll go through various things that may be wrong - emptying cache/repairing database etc. If everything doesn't work then it gives you the opportunity to open a Support Ticket.
I have the same issue i did everything and i dont have a right support by Support ticket. soo sad!
How do I check whether I have them in the right place
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