monkeytard Posted August 5, 2015 Share Posted August 5, 2015 Been trying to update my IPS software from 10.10 to 10.11, but it fails at this step Yes I uploaded the files into the root folder already, I've been upgrading fine until then. Any ideas guys? Any help is much appreciated I have quite a few plugins, could this be related to that? Link to comment Share on other sites More sharing options...
tAPir Posted August 5, 2015 Share Posted August 5, 2015 Download the update again and reupload the files making sure to overwrite what is already there.. The only times I've had that is either not putting the files in the correct place or pressing the Download button before the correct download build is in place. Link to comment Share on other sites More sharing options...
Writerguysd Posted August 5, 2015 Share Posted August 5, 2015 I'm a new subscriber to the 40. My question is doesn't the company take care of updating the software? Or do subscribers of the cloud-based software have to do that?Thanks. Link to comment Share on other sites More sharing options...
tAPir Posted August 5, 2015 Share Posted August 5, 2015 You have to do it via a Delta upgrade. In your ACP go to Applications and click the "Check for Updates" button. If one is indicated go to your ACP>Dashboard and download it. You then need to extract it and upload it via FTP and follow the instructions on your Dashboard to complete the upgrade. Link to comment Share on other sites More sharing options...
broni Posted August 5, 2015 Share Posted August 5, 2015 Cloud based customers have no way to create a backup so if you're not 100% familiar with performing upgrade you can always open a ticket and IPS will upgrade your board for free.The only times I've had that is either not putting the files in the correct place+1 Link to comment Share on other sites More sharing options...
Writerguysd Posted August 5, 2015 Share Posted August 5, 2015 Thanks, Broni. Link to comment Share on other sites More sharing options...
broni Posted August 5, 2015 Share Posted August 5, 2015 Link to comment Share on other sites More sharing options...
monkeytard Posted August 5, 2015 Author Share Posted August 5, 2015 Cloud based customers have no way to create a backup so if you're not 100% familiar with performing upgrade you can always open a ticket and IPS will upgrade your board for free.+1I've done that at least 3-4 times already.I'm pretty sure I copied over the right files and overwrote everything Link to comment Share on other sites More sharing options...
broni Posted August 5, 2015 Share Posted August 5, 2015 Believe me, I made that kind of mistake myself.Check few new files for dates. If upgraded today see if those files have today's date. Link to comment Share on other sites More sharing options...
Adlago Posted August 5, 2015 Share Posted August 5, 2015 I've done that at least 3-4 times already.I'm pretty sure I copied over the right files and overwrote everythingTry a version of the client area - all files. Link to comment Share on other sites More sharing options...
monkeytard Posted August 6, 2015 Author Share Posted August 6, 2015 Try a version of the client area - all files. I clicked on Download And got all the files, uploaded and overwrote all files. Do I need to run the upgrader again? Or is it already updated. Because when I did it still said there are no available applications to upgrade (although I think it shouldn't need upgrading since I'm downloading the core package, unless its meant to update other stuff) Sorry I'm no pro! Link to comment Share on other sites More sharing options...
tAPir Posted August 6, 2015 Share Posted August 6, 2015 If on checking your ACP>System>Applications it doesn't say the version you're updating to: then run the ACP>System>Support app - ticking the box "Something isn't working". It'll go through various things that may be wrong - emptying cache/repairing database etc. If everything doesn't work then it gives you the opportunity to open a Support Ticket. Link to comment Share on other sites More sharing options...
+ ORION :: Posted August 6, 2015 Share Posted August 6, 2015 I have the same issue i did everything and i dont have a right support by Support ticket. soo sad! Link to comment Share on other sites More sharing options...
broni Posted August 6, 2015 Share Posted August 6, 2015 The only times I've had that is either not putting the files in the correct place Link to comment Share on other sites More sharing options...
monkeytard Posted August 6, 2015 Author Share Posted August 6, 2015 How do I check whether I have them in the right place Link to comment Share on other sites More sharing options...
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