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IPS Cloud: Unable to install "large" themes


ehren.

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I have recently been contacted by a customer of mine who bought a theme from my site. The customer is on the IPS cloud servers and recently had issues trying to install my theme, likely due to it's file size of 782kb (the theme contains numerous images). I've been told they were denied support via IPS, and were instructed to contact me instead. Their issue is as follows:

I am using cloud hosting by invision power services, and I am unable to install the theme. When I put xml file and click Next, it starts processing. But it is processing for 1 minute, then I get Connection timed out error. I have tried installing another theme and it installed it in 5 seconds. But that theme was 30KB, and the Animate theme is almost 800KB. I wrote a support ticket to IPS and they said that I must contact you.  http://prntscr.com/7qlj6z

Some of my themes exceed 1MB in file size due to additional theme resources. I can't reduce the file size unless I remove images from my themes and tell all of my customers to manually add the files themselves, which is less than ideal. All other customers have been able to install my themes without any issues - it has only happened with this customer on the IPS Cloud Server.

Since the customer was unable to receive support via IPS, I figured I'd post here and ask for suggestions - or request that the file size restriction is increased, allowing IPS Cloud customers to enjoy "detailed themes" like all of my other clients. :)

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Some of my themes exceed 1MB in file size due to additional theme resources. I can't reduce the file size unless I remove images from my themes and tell all of my customers to manually add the files themselves, which is less than ideal.

Yeah I wouldn't want that either, because there's also that 1.2mb image upload problem with some themes. 

Not sure why the limit are like that, but they are bad and considering that users have 2gb+ of space minimum it's really weird.

The theme you're supposed to create for me will most likely break 800kb because it's a combination of Animate and Chameleon Dark.

So hopefully IPS addresses this issue.

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I would recommend filing a ticket on this with the theme file supplied for testing and we can review this, with a quick look at this topic this may be a bug here causing this. 

Please provide a link to this topic for clarification as well so we have all the information. 

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