June 30, 2015 in Technical Problems
Now we have our 4.0 beta site up and running, we love it. We just need to iron out a few kinks, and one of them is the file downloads seemed to be broken. I have ran the support function and upgraded to the latest 4.0.9 version, I have rebuilt all, and the files are still broken, they are on our server, but they can not be downloaded.
For example, if you go to http://thepatriotwoodworker.com/beta/files/file/19-how-to-build-a-lawn-chair/ and try to download you'll see the error we are seeing. Has anyone else experience this after upgrade, and if so, how did you cure this? Thanks for any help.
Here is the same file on our live 3.4 site http://thepatriotwoodworker.com/files/file/19-how-to-build-a-lawn-chair/ and it works fine.
UPDATE: Upon further investigation it appears permissions are set kind of crazy I think, I am not sure if this is normal, please see screen captures. The first capture is our monthly uploads, each month has different permissions.
The next screen capture shows the files for the month of June or monthly_06_2015
This may be unrelated, but it seems strange that each month has different permissions, and some files have different permissions. That being said, I checked our live site and the file downloads are showing the same permissions, yet they are linking fine.
yeah same problem on my test site
I had issues with downloads that support fixed. What error are you seeing? If my issue was similar, I can tell you what they told me that they ran.
Thanks d2dyno, it you go to this link you'll see the error or missing link information, this link is what we get when click on the file to download. http://thepatriotwoodworker.com/beta/files/file/19-how-to-build-a-lawn-chair/?do=download&csrfKey=cb12b0abb1f60fd5a7cbb1db9eb25379
My downloads and forum attachments were screwed after the upgrade. IPS came to the rescue and fixed things. You'll need to file a support ticket.
ticket ID: 920547
This topic is now archived and is closed to further replies.
Started December 15, 2016
Started October 10, 2015
Started July 5, 2016
Started June 27, 2016
Started January 5, 2016
Started 30 minutes ago
Started Sunday at 10:38 PM
Started 48 minutes ago