IMCHRISJAEGER Posted June 27, 2015 Share Posted June 27, 2015 Hi. New to IP Board and I see this option for Support in my main navigation. But when I click on it I get an error message as follows: The page you are trying to access is not available for your account. Is this not part of my package? Is this something I have to turn on? It looks like it's sort of a built-in support / help desk - which is awesome and what I need (in addition to the forums). http://iawip.ipbhost.com/ Thanks in advance for guidance, support, help on this. Chris Link to comment Share on other sites More sharing options...
Joel R Posted June 27, 2015 Share Posted June 27, 2015 I'm not a total expert on this error, but you should go into your ACP and set up your support departments in ACP > Community > IP.Commerce. You probably just don't have your client support set-up yet. Link to comment Share on other sites More sharing options...
Ilya Hoilik Posted June 27, 2015 Share Posted June 27, 2015 Commerce is wonderful application with many helpful features. This is a support ticket system. First of all, you need to create support departaments. Go to AdminCP - Commerce - Support - Settings and press Create New. Fill the fields and save. That's all, but you can configure more many that. Just go to AdminCP - Commerce and start configuring your community now. Enjoy! Link to comment Share on other sites More sharing options...
IMCHRISJAEGER Posted June 28, 2015 Author Share Posted June 28, 2015 Thank you both. This helped me get done what I am trying to do!Chris Link to comment Share on other sites More sharing options...
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