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Uninstalled IPB is still using a license key

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Hi. As far as I know you can have 2 installs of IP Board on your server, the 'live' install and the 'test' install. I wanted to make a fresh install of IP4, so deleted all the files of my test install so that I can install a new one. But when I try to make a new install, the installer says that my license key is already in use. I have tried both my license key and my testinstall license key, neither work.

Is there a way to fix this?

Thanks

Is the test installation on the same url as the previous test installation? If no, there's the problem.

  • Author

@Nathan Explosion it is on the same url, just a different subdirectory. Will try installing it on the same subdirectory

  • Author

@Nathan Explosion I've tried running the install at the previous install locations. Same problem.

As long as you are sure it's the same URL, then raise a ticket and ask for them to reset your test location to allow you to move forward.

  • Community Expert

You will need to run it at the same exact URL as it is recorded as part of your license. If you need to change it, please submit a ticket.

  • Author

ok. thank you. I have found that I only experience this problem with IPB4. I have been able to install IPB3 freely. Will see what happens with the upgrade.

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