JulieEEMarketing Posted April 21, 2015 Share Posted April 21, 2015 I'm attempting to update to the most recent release of 4 and I'm seeing "Preparing your update" within the CP. The spinner just goes and goes and never stops. Anybody else have this? Link to comment Share on other sites More sharing options...
The Jimmo Posted April 22, 2015 Share Posted April 22, 2015 Stop the browser window and try again. Sometimes with a new release the server can "stall" a bit from so many people accessing it. If that doesn't work, please submit a support ticket. Link to comment Share on other sites More sharing options...
Dermot Posted April 24, 2015 Share Posted April 24, 2015 I'm attempting to update to the most recent release of 4 and I'm seeing "Preparing your update" within the CP. The spinner just goes and goes and never stops. Anybody else have this? likely you're probably using a firefox browser and it's not showing the file download. right click the page and look at the source and look for the update data link with the link to your update package and download it directly. then you can proceed with the update as usual in your FTP program of choice. Link to comment Share on other sites More sharing options...
JulieEEMarketing Posted April 24, 2015 Author Share Posted April 24, 2015 Actually using Safari. I was finally able to get an update. Seems to be intermittent. Link to comment Share on other sites More sharing options...
Jim M Posted April 24, 2015 Share Posted April 24, 2015 Actually using Safari. I was finally able to get an update. Seems to be intermittent. Please let us know if you experience it again Link to comment Share on other sites More sharing options...
Jens C Posted May 11, 2015 Share Posted May 11, 2015 (edited) Hi,I am experiencing exactly the same error. I have tried with diffrent PC's as well as Chrome and Safari. @Jim M: Any tips, or is there a direct download URL? Edited May 11, 2015 by Jens C Link to comment Share on other sites More sharing options...
Jim M Posted May 11, 2015 Share Posted May 11, 2015 Hi, I am experiencing exactly the same error. I have tried with diffrent PC's as well as Chrome and Safari. @Jim M: Any tips, or is there a direct download URL? Sometimes on days of releases, the server will bog down a bit from people attempting downloads. Please try again and if it is still happening, please submit a ticket and we can look into it Link to comment Share on other sites More sharing options...
Jens C Posted May 11, 2015 Share Posted May 11, 2015 OK, thanks I´ll submit a ticket Link to comment Share on other sites More sharing options...
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