Jump to content

When will cloud customers be automatically updated to latest release without needing to submit tickets?


Recommended Posts

We have to submit tickets as we cannot update ourselves.

I was advised that upgrade requests have to go through Install/Upgrade requests which is fine.

The ticket system advises to "do it yourself" to avoid the wait for an agent to do it for you. Cloud customers have no choice. The current wait time is 8 days.

This is not a moan (Well, maybe it is a little), I just think there has to be a better option for Cloud hosted customers?

Many thanks.

Link to comment
Share on other sites

The auto upgrader will return soon, for now you must submit a ticket, we are working hard on upgrades however, and as you can expect, everyone wants to upgrade at the same time, so the times are a bit longer than normal. 

Thanks for understanding though. 

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...