April 12, 2015 in Feedback
Is there any chance we can have comments on reviews? I know it may seem like comments on comments, but it could make sense in the case of Commerce and Downloads.
User story (just for @Mark ):Bob releases a file / store item, Sandra leaves a 3 star review which states they're not happy with the product / service provided. Bob wants to improve that 3 star review to a 5 star review, but Sandra has disabled PM's. Bob doesn't have Sandra's email address and no way to contact Sandra. Bob leaves a comment on Sandra's review to see how he can 'fix' the issue to lead to customer satisfaction.
Couldn't Bob just mention Sandra in that situation, Mikey, the way you did Mark?
I guess it’s not just about reaching Sandra, but to answer publicly, so anyone can see it. I guess it makes sense for the content creator and admins. (Not general members though)
TBH I hadn't thought of mentions in this scenario - however where would he mention her? A separate review on his own item (file / commerce item) or a completely new topic to highlight the negative review? (Assuming here there are no support topics etc, and it's a Commerce or Downloads only site)
I agree that it could be considered quite niche at times, but it felt like something was missing when I came across this personally. Amazon has this for their reviews and IPS's review system is remarkably close to that one in terms of UX (that's a compliment btw, devs, not an accusation ):
I couldn't agree more. I had a bad review on a product of mine from someone that is almost definitely experiencing issues with IPS4 and not my plugin. I have no way of replying and now my product appears broken to every single person that visits it and reads the reviews (which is most, I'm assuming).
This is exactly what spurred the idea, Tom.
Please may we have this IPS
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