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Support Tickets Through IP.Content/Pages


John 3:16

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Out support tickets are actually all handled with nexus, unless I'm not understanding the question? Are you referring to the tracker perhaps? If so I believe there are plans to export this in the future for use for all. (don't quote me on that, however I think it was mentioned in the recent past.) 

 

 

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IPS use IP.Content (now Pages) for their Guides and Support Knowledgebase - but that is somewhat separate from the Nexus support ticket system on their client area.

https://www.invisionpower.com/clients/ - Nexus (now Commerce)

https://www.invisionpower.com/support/ - Content (now Pages)

https://www.invisionpower.com/ - also Content.

IPS.com is basically the 3.x answer to a suite without Forums. 4.x makes it much easier than 3.x to acheive this but from my experience, Content and Nexus on the IPS site are both managed from thier own respective areas. Nexus through the ACP and the KB through the IP.Content databases stuff. It's one install which staff have one account on so can add a KB or Documentation Article, or reply to tickets if they need to. Though my experience is around a year and a half old by now.

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Thanks Mikey, grateful for your answer.  That is all I was trying to get in my head.  How do they have their support tickets in Pages on /clients and the forum on a subdomain.  I want something similar and was hoping Nexus support tickets could be a block/widget that went into Pages.  It seems from what I understand, that is not how it works.

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