All new users being autobanned

[trasmussen]

I have a new installation of IP.Board 3.4.7 that I've recently exposed to my clients.  The system appears to be automatically banning all new users as spammers.  I have the spam service set to proceed with registration on codes 0 - 2 and flag for review on codes 3 and 4.  I find it odd that my clients would be determined to be likely spammers.  Even my own internal user setups are flagged this way.  I need the system to be easy to sign into in these early stages, but I clearly don't want to be flooded with spammers.  I currently have a 1 - 6 ratio of nonspam/spam user setups so disabling the spam service entirely is not desirable.

Any thoughts or suggestions for optimal setup here?

[Mark H]

The account used to make this topic is a Visitor account and not a Customer account.

You'll need to login with your customer account, and ask about that in an appropriate support area, or file a ticket to support.

Thank you.