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RC2 is out...


TheSonic
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Yes all issues marked Pending in the bug tracker are still pending.

My issue is being resolved via a support ticket (905663) for a month because it takes days for staff to reply. I understand you guys work hard and you're not supposed to provide fast support for pre-releases but it's not just some cosmetic bug or a broken feature, it's something that makes a site almost completely unusable. I'd appreciate it if you could escalate that ticket.

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My issue is being resolved via a support ticket (905663) for a month because it takes days for staff to reply. I understand you guys work hard and you're not supposed to provide fast support for pre-releases but it's not just some cosmetic bug or a broken feature, it's something that makes a site almost completely unusable. I'd appreciate it if you could escalate that ticket.

​We have clients submit tickets when we cannot reproduce an issue. This usually means that the issue is specific to something on your setup. Yes, if the ticket is not closed and you are still working with the staff then it is not yet fixed.

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​We have clients submit tickets when we cannot reproduce an issue. This usually means that the issue is specific to something on your setup. Yes, if the ticket is not closed and you are still working with the staff then it is not yet fixed.

​I understand that, what I'm saying is that support team takes too long to reply. For example, Mark was about to look into my issue yesterday but my server automatically blocked your VPN. He told me that and I fixed it in just over 5 minutes, however, it took him 24 hours to reply and this time he can't log into the <a href="http://community.invisionpower.com/4docs/getting-started/introduction-to-admincp-r10/">AdminCP</a>. I sorted that out in 5 minutes, but haven't heard back. I'm guessing I'll get the next response on Friday and if there's something else I'll have to wait till Monday and probably miss RC3 too.

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​I understand that, what I'm saying is that support team takes too long to reply. For example, Mark was about to look into my issue yesterday but my server automatically blocked your VPN. He told me that and I fixed it in just over 5 minutes, however, it took him 24 hours to reply and this time he can't log into the <a href="http://community.invisionpower.com/4docs/getting-started/introduction-to-<a href="http://community.invisionpower.com/4docs/getting-started/introduction-to-admincp-r10/">AdminCP</a>-r10/"><a href="http://community.invisionpower.com/4docs/getting-started/introduction-to-admincp-r10/">AdminCP</a></a>. I sorted that out in 5 minutes, but haven't heard back. I'm guessing I'll get the next response on Friday and if there's something else I'll have to wait till Monday and probably miss RC3 too.

​In that case Mark moved on to the next client's ticket. As I said tickets are, by their nature, going to take longer as they are usually unique scenarios. During the beta/RC stage it is to be expected. You may wish to wait until the final release if normalize support is critical to you.

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My issue is being resolved via a support ticket (905663) for a month because it takes days for staff to reply. I understand you guys work hard and you're not supposed to provide fast support for pre-releases but it's not just some cosmetic bug or a broken feature, it's something that makes a site almost completely unusable. I'd appreciate it if you could escalate that ticket.

​That means you installed a beta on a live site, against IPS's advice?

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