Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
February 19, 20159 yr And this bug isn't fixed yet: http://community.invisionpower.com/4bugtrack/vledefaultdefault-in-ACP-r2976/
February 19, 20159 yr Yes all issues marked Pending in the bug tracker are still pending.You'd think that would be rather obvious... but...
February 19, 20159 yr Yes all issues marked Pending in the bug tracker are still pending.My issue is being resolved via a support ticket (905663) for a month because it takes days for staff to reply. I understand you guys work hard and you're not supposed to provide fast support for pre-releases but it's not just some cosmetic bug or a broken feature, it's something that makes a site almost completely unusable. I'd appreciate it if you could escalate that ticket.
February 19, 20159 yr Management My issue is being resolved via a support ticket (905663) for a month because it takes days for staff to reply. I understand you guys work hard and you're not supposed to provide fast support for pre-releases but it's not just some cosmetic bug or a broken feature, it's something that makes a site almost completely unusable. I'd appreciate it if you could escalate that ticket.We have clients submit tickets when we cannot reproduce an issue. This usually means that the issue is specific to something on your setup. Yes, if the ticket is not closed and you are still working with the staff then it is not yet fixed.
February 19, 20159 yr Author take rc2 has been pulled off on ips website.Oops, yep, it's no longer available in the ClientArea... Hmmm... Perhaps a temporary problem....
February 19, 20159 yr Yeah i downloaded RC2 but soon as installed a fresh test install i couldn't log in on the test site. Obviously no idea if this was the reason it was pulled or just a coincidence.
February 19, 20159 yr We have clients submit tickets when we cannot reproduce an issue. This usually means that the issue is specific to something on your setup. Yes, if the ticket is not closed and you are still working with the staff then it is not yet fixed.I understand that, what I'm saying is that support team takes too long to reply. For example, Mark was about to look into my issue yesterday but my server automatically blocked your VPN. He told me that and I fixed it in just over 5 minutes, however, it took him 24 hours to reply and this time he can't log into the <a href="http://community.invisionpower.com/4docs/getting-started/introduction-to-admincp-r10/">AdminCP</a>. I sorted that out in 5 minutes, but haven't heard back. I'm guessing I'll get the next response on Friday and if there's something else I'll have to wait till Monday and probably miss RC3 too.
February 19, 20159 yr Management I understand that, what I'm saying is that support team takes too long to reply. For example, Mark was about to look into my issue yesterday but my server automatically blocked your VPN. He told me that and I fixed it in just over 5 minutes, however, it took him 24 hours to reply and this time he can't log into the <a href="http://community.invisionpower.com/4docs/getting-started/introduction-to-<a href="http://community.invisionpower.com/4docs/getting-started/introduction-to-admincp-r10/">AdminCP</a>-r10/"><a href="http://community.invisionpower.com/4docs/getting-started/introduction-to-admincp-r10/">AdminCP</a></a>. I sorted that out in 5 minutes, but haven't heard back. I'm guessing I'll get the next response on Friday and if there's something else I'll have to wait till Monday and probably miss RC3 too.In that case Mark moved on to the next client's ticket. As I said tickets are, by their nature, going to take longer as they are usually unique scenarios. During the beta/RC stage it is to be expected. You may wish to wait until the final release if normalize support is critical to you.
February 19, 20159 yr take rc2 has been pulled off on ips website.I wonder why :s RC2 has been revoked?Because:http://community.invisionpower.com/4bugtrack/rc2-upgrade-r3076/
February 19, 20159 yr Interesting... so since I already upgraded to RC2, should I upgrade again? Is this RC2a now?
February 19, 20159 yr Management It's just that one file patch if you encounter problems with profile images. If you only downloaded RC2 recently it's already in the zip.
February 19, 20159 yr It's just that one file patch if you encounter problems with profile images. If you only downloaded RC2 recently it's already in the zip.Cool thanks. It's only being used on my test server so far so I'll just wait till RC3
February 19, 20159 yr My issue is being resolved via a support ticket (905663) for a month because it takes days for staff to reply. I understand you guys work hard and you're not supposed to provide fast support for pre-releases but it's not just some cosmetic bug or a broken feature, it's something that makes a site almost completely unusable. I'd appreciate it if you could escalate that ticket.That means you installed a beta on a live site, against IPS's advice?
February 19, 20159 yr That means you installed a beta on a live site, against IPS's advice?No, talking about a test site.
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