Greg Castro Posted January 23, 2014 Posted January 23, 2014 While attempting to edit CSS in the default skin, I get this error and edits will not save. Can anyone help? I cannot edit anything in the skin editor. Exception: SyntaxError: JSON.parse: unexpected character Failure: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>500 Internal Server Error</title> </head><body> <h1>Internal Server Error</h1> <p>The server encountered an internal error or misconfiguration and was unable to complete your request.</p> <p>Please contact the server administrator, webmaster@xxxx and inform them of the time the error occurred, and anything you might have done that may have caused the error.</p> <p>More information about this error may be available in the server error log.</p> <p>Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.</p> </body></html>
Aiwa Posted January 23, 2014 Posted January 23, 2014 Does your server have mod_security installed? If so, please have it disabled and test again.
Greg Castro Posted January 23, 2014 Author Posted January 23, 2014 @AIWA - Thanks for the suggestion. I disabled mod_security via .htaccess using <IfModule mod_security.c>SecFilterEngine Off SecFilterScanPOST Off</IfModule> That did NOT resolve the issue. I then disabled it server-wide by recompiling Apache (using EasyApache 3.22 in WHM) Because this is on a VPS server that I manage I was able to update Apache and disable mod_security serverwide. This fixed the problem, however I am not sure what the full implications of disabling mod_security will be for other accounts, scripts and apps running on this server. Probably not good. For those who use shared hosting and do not have access to modifying Apache, good luck convincing your host to disable mod_security. If someone knows what the actual problem is, that would be helpful. Thanks again AIWA for your suggestion.
Aiwa Posted January 23, 2014 Posted January 23, 2014 The issue is a rule / setting within mod_security. This isn't an IP.Board issue. It's mod_security intercepting the save request with the template data and throwing an error. That is the 'actual problem'. You'll need to work with your host / server administrator to identify the mod_security rule that's causing the issue and either disable that rule, or make just that rule / setting more lenient. As this is server related, and not skin related. I've moved it to a more appropriate forum for you.
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