Becky Repp Posted September 14, 2013 Share Posted September 14, 2013 HI, I am trying to open a support ticket but it won't go through, says I haven't selected the package, since there isn't a package to select that's a puzzle I can't solve. The forum has malware, needs to be updated but I am running into a seeming brickwall to get that resolved. I even sent some tweets, no replies. Guy Cook American Road Magazine dot com / forum Link to comment Share on other sites More sharing options...
steve00 Posted September 14, 2013 Share Posted September 14, 2013 Strange .. should be a package in the drop down menu (which appears after you select which 'Department' from drop down menu ... e.g. General Support, Customer Service) Link to comment Share on other sites More sharing options...
Misi Posted September 14, 2013 Share Posted September 14, 2013 Strange .. should be a package in the drop down menu (which appears after you select which 'Department' from drop down menu ... e.g. General Support, Customer Service) Perhaps the support expired? Link to comment Share on other sites More sharing options...
Becky Repp Posted September 14, 2013 Author Share Posted September 14, 2013 HI, How then do we go about getting this fixed? Our forums have malware on them (the shorturl redirect stuff) and since I can't contact them..... I also sent tweets directly to their twitter, and that isn't replied to either. Becky is the site owner, so I've logged in via her credentials to post here, so that the billing dept can look up the account. The credit card information has been updated too. Ideas / phone numbers welcome! Guy Link to comment Share on other sites More sharing options...
Kyle F Posted September 14, 2013 Share Posted September 14, 2013 Send in an email to accounts@invisionpower.com with your name, email address etc and they will be happy to help. Note however, they may reply requiring additional information to verify your identity that you own the license etc. :) Link to comment Share on other sites More sharing options...
Rhett Posted September 14, 2013 Share Posted September 14, 2013 Hello, you will need to re-activate your license for support and upgrades, you can use the link below as well on how to do this. http://www.invisionpower.com/support/guides/_/ips-client-services-and-faq/deactivating-and-reactivating-licenses-r30 Link to comment Share on other sites More sharing options...
Becky Repp Posted September 14, 2013 Author Share Posted September 14, 2013 HI, Just got through purchasing Premium Support package. Pending is what the page says. Also renewed the licenses, thanks to forum members who suggested checking that. Guy Cook for Becky Repp Link to comment Share on other sites More sharing options...
Rhett Posted September 14, 2013 Share Posted September 14, 2013 Hello, please check your email or log into the client area, we are still awaiting your response, thank you! :smile: Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.