September 3, 2013 in Feedback
Dear sir / madam,
I have a rather large community (600,000 members). When I sent a bulkmail and something goes wrong, for example the page timed-out or I accidentally navigate away from the page, then there is no way to continue a bulkmail.
I had this issue a couple of days ago. Only 100,000 members were mailed and the only option I have now is to resend the bulkmail.
Kind regards, John
Mandrill integration is built-in to deal with situations like this:
Perhaps you misunderstood me. I am using Mandrill to send the mails.
When I sent a bulk mail via Mandrill, IPB needs to send the mails to Mandrill. It gives you a progress (for example 33% complete). If for any reason you navigate away from that page or get a time-out, there is no way to continue from where you left.
I would strongly encourage you not to navigate away from a page that is currently executing. The page should not be timing out, and if it does, you should submit a ticket so that we can investigate why.
If you initiate a credit card transaction and then hit submit, do you then navigate away from the page while it is working?
I had exactly this problem and the page time-out. I submitted a ticket, but IPS couldn't do anything about it.
Wouldn't it be relatively easy to keep track of the mails that are sent to Mandrill and create a submit button?
Create a "Continue" button I meant. Couldn't edit my post, sorry.
Do you have a ticket ID? Was it a server limitation of some sort?
Here is the "Request ID", I assume it's the same as a ticket ID: 868219
From what I remembered (I was configuring IPB in the meanwhile on other tabs) I got a blank page after a while and that was it. I didn't see an error. This installation is on a dedicated server (2x 240GB SSD in HW RAID 1, 64GB RAM and 2x Octacore processors) and PHP timeout is pretty high I believe.
Ok, in reading the ticket it was focused on resuming the batch that failed, rather than investigating why it might have failed in the first place (which would unfortunately require us to resend the emails).
If you would like me to reopen the ticket so that we can investigate why it might have timed out I would be happy to do so. Note that we would need to send a bulk mail fresh so we can monitor it - there is no resume option as you are aware, however the initial send shouldn't be timing out either, which we would be glad to investigate for you.
As an aside, we have close to the same number of member accounts on our main site, and while we don't typically bulk mail *all* users, we have not experienced timeouts using Mandrill.
Nah, It was merely a feature request then an investigation request (this topic). I'll send a bulk mail in a couple of weeks again and I'll monitor it this time. Previous time I had a lot of work to do, so I'm not sure where the problem was. Thanks for looking at the ticket though!
He navigated away from the page before ti finished? That's like installing a new operating system from scratch and then rebooting before it completes. I won't say it because I imagine someone else will ... all I can say is ... AHAHAHAHAHAHAHAHAHAHAHAHA!!!
By the way, I think we have all made that mistake before. I ended up frying my motherboard and some memory when I decided to remove the hard drive while my desktop was still plugged in. LOLS It happened a very long time ago but we all make mistakes we're not proud of. LOLS
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