SousukeSama Posted July 7, 2013 Share Posted July 7, 2013 I have tried to sort out an issue in which involved IPS Connect, I have tried to link 2 forums together so then they would share the user database so existing and new members will be members on both sites. Unfortunately both your community support forums and your support teams will not help me at all. I am now looking for forum software which has better support as due to this I have lost quite allot in investing in this software. Link to comment Share on other sites More sharing options...
Michael Posted July 7, 2013 Share Posted July 7, 2013 I'm certain the issue with your interaction with support was not as simple as they refused to offer you support. Do you have a ticket in with them? What kind of response have you actually gotten from them? Link to comment Share on other sites More sharing options...
SousukeSama Posted July 7, 2013 Author Share Posted July 7, 2013 I have asked them to check the Master forums configuration for IPS Connect and due to the fact that the 2nd board is unlicenced (Which I didn't ask them for support on that) All they have said is "Licence the 2nd board (Which i didn't ask for support for). and we will help". Which they may as well just said Go away. I haven't licenced the 2nd board due to the fact that I am not going to spend $165 on something which may not work. Link to comment Share on other sites More sharing options...
Michael Posted July 7, 2013 Share Posted July 7, 2013 So essentially your complaint is that they won't offer you support once you've violated your software license. :unsure: Link to comment Share on other sites More sharing options...
Dmacleo Posted July 7, 2013 Share Posted July 7, 2013 note to self: need to steal a car from a dealer then try to get them to honor warranty on it this week. Link to comment Share on other sites More sharing options...
Saiga Posted July 7, 2013 Share Posted July 7, 2013 I have asked them to check the Master forums configuration for IPS Connect and due to the fact that the 2nd board is unlicenced (Which I didn't ask them for support on that) All they have said is "Licence the 2nd board (Which i didn't ask for support for). and we will help". Which they may as well just said Go away. I haven't licenced the 2nd board due to the fact that I am not going to spend $165 on something which may not work. It will work. Link to comment Share on other sites More sharing options...
SousukeSama Posted July 7, 2013 Author Share Posted July 7, 2013 I want to be able to get something working, on an offline website before paying for a 2nd licence, I have paid for my current licence and I need help so I will then be given the option to buy the 2nd licence. Without me being able to get IPS Connect working I have no need for the 2nd licence as the 2nd board Will not exist. So instead of potentially wasting my money I've decided to try it out with no success. I will be purchasing the 2nd licence once I know and I am happy with the IPS Connect product otherwise its a waste of money. The 2nd site isn't live, hasn't got a skin and is in the alpha stages of development, So I see no problem for using an unlicenced product to ensure that the key bit of software works. Unfortunately unlike most people $165 is quite allot of money to be throwing at something in which may not even work. I can not take that risk but would like to stay in IPS Software as I do quite like it. Link to comment Share on other sites More sharing options...
SousukeSama Posted July 7, 2013 Author Share Posted July 7, 2013 It will work. I've followed everything on their guide and it will not work, I have tried everything I can think of to get this to work but with no joys in which is why I am asking for help. Link to comment Share on other sites More sharing options...
Michael Posted July 7, 2013 Share Posted July 7, 2013 It does work fine, but you're not going to get support on it if you're going to blatantly violate the terms you agreed to when you purchased the software. Link to comment Share on other sites More sharing options...
Leodensian Posted July 7, 2013 Share Posted July 7, 2013 Completely agree Sousuke. As far as I am aware, you are allowed an offline board and an online board. The fact they won't help you is just bad customer service!! Link to comment Share on other sites More sharing options...
SousukeSama Posted July 7, 2013 Author Share Posted July 7, 2013 Yes Michael it may be all well and good saying it will work but its not working now, What will me buying a licence for the 2nd board change in the IPS Connect system? If the IPS Connect system is based off both needing to be licensed before it will function then fair enough. I am not condoning any sort of running sites with unlicenced products but I do believe that we should have the right to fully test products under the original licence. As stated above I can not take the risk. Link to comment Share on other sites More sharing options...
3DKiwi Posted July 7, 2013 Share Posted July 7, 2013 Pay the money, get the second licence, do a support ticket. If they can't resolve things, get your money refunded. Simple. Link to comment Share on other sites More sharing options...
SousukeSama Posted July 7, 2013 Author Share Posted July 7, 2013 Pay the money, get the second licence, do a support ticket. If they can't resolve things, get your money refunded. Simple. My employer will not give me authorisation to do so until this issue is resolved. Basicly my bosses are tight xD. Link to comment Share on other sites More sharing options...
Lewis P Posted July 7, 2013 Share Posted July 7, 2013 Completely agree Sousuke. As far as I am aware, you are allowed an offline board and an online board. The fact they won't help you is just bad customer service!! You just said it - an offline board and an online board. The offline board is for development, and IPS don't support development boards. Link to comment Share on other sites More sharing options...
SousukeSama Posted July 7, 2013 Author Share Posted July 7, 2013 You just said it - an offline board and an online board. The offline board is for development, and IPS don't support development boards. Which I asked for assistance on the ONLINE live board. Sure its to connect to the 2nd offline board but still I am asking for help on the one board to ensure that the issue is not with the licensed board. Link to comment Share on other sites More sharing options...
jackflash Posted July 7, 2013 Share Posted July 7, 2013 Pay the money, get the second licence, do a support ticket. If they can't resolve things, get your money refunded. Simple. Best advice here. Link to comment Share on other sites More sharing options...
Lewis P Posted July 7, 2013 Share Posted July 7, 2013 Which I asked for assistance on the ONLINE live board. Sure its to connect to the 2nd offline board but still I am asking for help on the one board to ensure that the issue is not with the licensed board. If it is an issue though, they'll fix it. I mean, they use IPS Connect on these very forums to connect to the client area. Don't mean to state the obvious - but that clearly works. Anyway, I'm out. I just think calling the support useless isn't the best way to go about this. Link to comment Share on other sites More sharing options...
xbp-tpn Posted July 7, 2013 Share Posted July 7, 2013 Or, register the first board with your license and the second board with a test license (add TESTINTALL at the end of your main license). You are allowed according to the IPS terms to have 1 live board and a second test board. As you second board is still being developed, you can install a test license on it. In which case i dont see why IPS would object to help you. Link to comment Share on other sites More sharing options...
SousukeSama Posted July 7, 2013 Author Share Posted July 7, 2013 Adding that gives me this error: Your license key appears to be invalid. Please check the key you have entered is valid and is not already in use. If you require assistance, please contact technical support. So no point in doing that. Link to comment Share on other sites More sharing options...
xbp-tpn Posted July 7, 2013 Share Posted July 7, 2013 It works for me and every other person. Make sure you're doing it right. YOUR LICENSE KEY-TESTINSTALL Read this for more info Link to comment Share on other sites More sharing options...
SousukeSama Posted July 7, 2013 Author Share Posted July 7, 2013 It works for me and every other person. Make sure you're doing it right. YOUR LICENSE KEY-TESTINSTALL Read this for more info Oh thanks, Didnt put the - on the end. Thanks Link to comment Share on other sites More sharing options...
Adriano Faria Posted July 7, 2013 Share Posted July 7, 2013 Pay the money, get the second licence, do a support ticket. If they can't resolve things, get your money refunded. Simple. Buy and DO NOT download it, otherwise a refund will not be possible. Link to comment Share on other sites More sharing options...
Saiga Posted July 7, 2013 Share Posted July 7, 2013 Buy and DO NOT download it, otherwise a refund will not be possible. They might give one if it's a second license though since he's already got a copy from the first license. Link to comment Share on other sites More sharing options...
Rhett Posted July 7, 2013 Share Posted July 7, 2013 Our software works, if there is an issue, that is what our support is for, and contrary to your title of this topic, our support it top notch! You won't find support levels equal to ours in many places these days. So as others have mentioned, if you are wanting/needing support for two boards, then you will need to purchase a license for both of them. You are allowed to have a test/dev site, however that is unsupported as also mentioned. Thank you Link to comment Share on other sites More sharing options...
Leodensian Posted July 7, 2013 Share Posted July 7, 2013 Our software works, if there is an issue, that is what our support is for, and contrary to your title of this topic, our support it top notch! You won't find support levels equal to ours in many places these days. So as others have mentioned, if you are wanting/needing support for two boards, then you will need to purchase a license for both of them. You are allowed to have a test/dev site, however that is unsupported as also mentioned. Thank you Just seems like a cop out to me, the guy has already explained his side and you didn't answer anything. Just sort it out IPB as a goodwill gesture or something! The rules are grey in areas like this Link to comment Share on other sites More sharing options...
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