Morgin Posted February 11, 2013 Posted February 11, 2013 I've submitted a disproportionate amount of support requests lately (migration from shared hosting to a VPS, plus mistakes I made upgrading skins, plus other random user questions) and every single one has been responded to patiently and promptly. I'm a relatively small forum in the scheme of things (70-100 registered users online during peak, less during off hours) and I think it's telling that IP Support gives my problems as much attention and consideration as I assume they do for the giant forums. So, I just wanted to publically say thanks! It's hard to please everyone, but personally, I'm an extremely satisfied customer.
Management Charles Posted February 11, 2013 Management Posted February 11, 2013 Thank you for your feedback. I am happy we were able to help you in the transition :)
Woodsman Posted February 11, 2013 Posted February 11, 2013 I've submitted a disproportionate amount of support requests lately (migration from shared hosting to a VPS, plus mistakes I made upgrading skins, plus other random user questions) and every single one has been responded to patiently and promptly. I'm a relatively small forum in the scheme of things (70-100 registered users online during peak, less during off hours) and I think it's telling that IP Support gives my problems as much attention and consideration as I assume they do for the giant forums. So, I just wanted to publically say thanks! It's hard to please everyone, but personally, I'm an extremely satisfied customer. WOW! Let me let you in on a little secret... But promise it says between you and I... The people here at IPS are the best you will ever find anywhere even for as overloaded as they are lately. No matter what you'll always get service with a smile... For now it may not be in a time frame we seem to expect, but they are taking that mountain they are under and doing a job turning it into a Mole hill...
NenaDice Posted February 12, 2013 Posted February 12, 2013 That is Ips for you, always providing top notch service for their customers.
Wolfie Posted February 12, 2013 Posted February 12, 2013 I've submitted a disproportionate amount of support requests lately (migration from shared hosting to a VPS, plus mistakes I made upgrading skins, plus other random user questions) and every single one has been responded to patiently and promptly. I'm a relatively small forum in the scheme of things (70-100 registered users online during peak, less during off hours) and I think it's telling that IP Support gives my problems as much attention and consideration as I assume they do for the giant forums. So, I just wanted to publically say thanks! It's hard to please everyone, but personally, I'm an extremely satisfied customer. IPS knows where its bread and water comes from (and if they were to up their renewal prices for new purchases, they could afford steak and beer), so you should generally always get respectful support from them. If you don't or if you feel unhappy in any way, then submit a ticket to Customer Service about it.
Dmacleo Posted February 12, 2013 Posted February 12, 2013 I really respect that someone would take responsibility for why the support was needed and praise the company. well done @Morgin well done.
Woodsman Posted February 12, 2013 Posted February 12, 2013 DOG GONE IT MORGIN!!!!! NOW Dmac & Wolfie KNOW!!!!! Pretty Soon the Staff will know and they'll want to party!!!!!
Wolfie Posted February 12, 2013 Posted February 12, 2013 Pretty Soon the Staff will know and they'll want to party!!!!! Pretty Soon the Staff will know and they'll want to Party!!!!! Double post much? ;)
Dmacleo Posted February 12, 2013 Posted February 12, 2013 well, quoting me IS a pretty awesome thing so maybe the system itself recognized my greatness.....wow I cannot believe I typed that :P
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