November 3, 2012 in Feedback
When ever I have a problem I'll try searching the site, then asking on the forum, then as a last resort will file a ticket. There seems to be a lot of the same questions being asked that don't seem to be answered.I've just been thinking that I bet that support get asked a lot of the same questions over and over by different people, so wouldn't it be a good idea if they started to publish those common questions with the answers (obviously with any personal information removed) somewhere on the site in the form of a knowledge base. It would allow much more self service and free up the support teams time. I'd also suggest adding common questions asked on the forums to it as well.
We do have something in the works on this, hopefully it will be finished up soon.
I think you have to connect the panel to the acp documentation in this way
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