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When ever I have a problem I'll try searching the site, then asking on the forum, then as a last resort will file a ticket. There seems to be a lot of the same questions being asked that don't seem to be answered.

I've just been thinking that I bet that support get asked a lot of the same questions over and over by different people, so wouldn't it be a good idea if they started to publish those common questions with the answers (obviously with any personal information removed) somewhere on the site in the form of a knowledge base. It would allow much more self service and free up the support teams time. I'd also suggest adding common questions asked on the forums to it as well.

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