AllanLima Posted September 26, 2012 Share Posted September 26, 2012 I think it would be interesting to put IPS access to our support tickets in admin CP. Soon the index, integrating the AdminCP with our account in IPS Client Area. With the ability to answer them even there, thus avoiding out of CP to go to another browser tab to answer a ticket. It would be interesting. Link to comment Share on other sites More sharing options...
Adriano Faria Posted September 26, 2012 Share Posted September 26, 2012 Agree. OR at least show a notification on ACP when there's a new reply on our tickets! Link to comment Share on other sites More sharing options...
SECTalk.com Posted September 26, 2012 Share Posted September 26, 2012 Agreed this would be a very welcomed feature. And with all the new ACP enhancements in 3.4, this would go with that flow. Link to comment Share on other sites More sharing options...
Aiwa Posted September 26, 2012 Share Posted September 26, 2012 That's great and all, but some of us have more than one license in our account... So the linking would have to be license specific. I don't want a 'portal' to my client area that shows my admins all of my other licenses... Link to comment Share on other sites More sharing options...
AllanLima Posted September 26, 2012 Author Share Posted September 26, 2012 That's great and all, but some of us have more than one license in our account... So the linking would have to be license specific. I don't want a 'portal' to my client area that shows my admins all of my other licenses... Actually would not show purchases. Just show the same tickets. Link to comment Share on other sites More sharing options...
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