Inked Posted September 5, 2012 Share Posted September 5, 2012 Why am I not showing up as a client? I'm using the same E-Mail as I do on the main site. Link to comment Share on other sites More sharing options...
Rimi Posted September 5, 2012 Share Posted September 5, 2012 Did you just make your purchase? Log out and log back in. It takes some time to sync up.. Link to comment Share on other sites More sharing options...
Wolfie Posted September 5, 2012 Share Posted September 5, 2012 Why am I not showing up as a client? I'm using the same E-Mail as I do on the main site.Submit a ticket in the Client Area to the billing department for assistance.Log out and log back in. It takes some time to sync up..Last I recall, that's no longer an issue because it's handled differently now. For example, if someone who never owned IP.Blog before suddenly buys it, once the order is fully processed, they immediately have access to the IP.Blog forums. I forget when the change was made, I think about a year ago. Link to comment Share on other sites More sharing options...
Inked Posted September 5, 2012 Author Share Posted September 5, 2012 Thanks, I'm going to go ahead an submit a ticket. Link to comment Share on other sites More sharing options...
AndyF Posted September 5, 2012 Share Posted September 5, 2012 You're showing in the 'member' group rather than 'visitor' which may just indicate your packages / support have expired, as above please just submit a ticket or email accounts@invisionpower.com for help with this as they'll be the ones you can assist you with this. :) Link to comment Share on other sites More sharing options...
Inked Posted September 5, 2012 Author Share Posted September 5, 2012 Yes, but I renewed my IP. Board today, and I submitted a ticket. Link to comment Share on other sites More sharing options...
AndyF Posted September 5, 2012 Share Posted September 5, 2012 Yes, but I renewed my IP. Board today, and I submitted a ticket. It may be something as simple as the renew has not gone through / been approved. Submitting a ticket (as you have done) is the best course of action anyway. Hopefully it should be resolved soon. Thank you for your patience. :) Link to comment Share on other sites More sharing options...
Mark Posted September 5, 2012 Share Posted September 5, 2012 Last I recall, that's no longer an issue because it's handled differently now. For example, if someone who never owned IP.Blog before suddenly buys it, once the order is fully processed, they immediately have access to the IP.Blog forums. I forget when the change was made, I think about a year ago. That's correct, it should be instant and no log out/in should be necessary. A support request would be the way to go :) Link to comment Share on other sites More sharing options...
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