Stenis Posted May 10, 2012 Share Posted May 10, 2012 Yesterday morning I upgraded my 3.2.3 board to 3.3.2 with all the latest addons. Even though I waited for a couple of maintenance releases before upgrading to a new major version there were some issues and questions raised. This resulted in 7 support tickets which in turn resulted in a couple of problems solved by IPS, three resulting bug reports in the Tracker and the rest I could solve myself after getting the solution from IPS and/or being pointed.in the right direction. So what I am saying is that after less than 24 hours I have been able to get not only quick but also very precise support which has made my board the way I want it to be. Many thanks for the great support and also the great product upgrades. Looking forward to what's coming next :) Link to comment Share on other sites More sharing options...
Woodsman Posted May 14, 2012 Share Posted May 14, 2012 On the most part this is the way of IPS. They suggest between 24-48 hours or less. Usually the later...And yes they will help you with their best info in areas (server access) that is unaccessible to them... Pointing a finger to Jason H. for his fine help a few weeks ago... Link to comment Share on other sites More sharing options...
Brian Garcia Posted May 16, 2012 Share Posted May 16, 2012 Just don't upgrade on upgrade day and submit a ticket :lol: . Link to comment Share on other sites More sharing options...
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