May 10, 2012 in Feedback
Yesterday morning I upgraded my 3.2.3 board to 3.3.2 with all the latest addons. Even though I waited for a couple of maintenance releases before upgrading to a new major version there were some issues and questions raised.
This resulted in 7 support tickets which in turn resulted in a couple of problems solved by IPS, three resulting bug reports in the Tracker and the rest I could solve myself after getting the solution from IPS and/or being pointed.in the right direction.
So what I am saying is that after less than 24 hours I have been able to get not only quick but also very precise support which has made my board the way I want it to be. Many thanks for the great support and also the great product upgrades. Looking forward to what's coming next :)
On the most part this is the way of IPS. They suggest between 24-48 hours or less. Usually the later...And yes they will help you with their best info in areas (server access) that is unaccessible to them... Pointing a finger to Jason H. for his fine help a few weeks ago...
Just don't upgrade on upgrade day and submit a ticket :lol: .
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