teraßyte Posted December 11, 2011 Share Posted December 11, 2011 File Name: (TB) Tickets System File Submitter: tera Link to comment Share on other sites More sharing options...
Dmacleo Posted December 11, 2011 Share Posted December 11, 2011 this looks very interesting, does it have ability to tie into tracker at some point? like promote ticket to tracker or use it to mark tracker item to assign, etc. Link to comment Share on other sites More sharing options...
teraßyte Posted December 11, 2011 Author Share Posted December 11, 2011 this looks very interesting, does it have ability to tie into tracker at some point? like promote ticket to tracker or use it to mark tracker item to assign, etc. No, I haven't considered any option like that yet and it won't make it into the final version. Maybe for a 2.1 version... :unsure: Link to comment Share on other sites More sharing options...
Dmacleo Posted December 11, 2011 Share Posted December 11, 2011 it seemed (to me) this covered stuff tracker does not (for a support system) while tracker has stuff this does not. both are very good products (I had beta 1 installed) and what I plan on is using this as the support front end then manually copy over to tracker if needed. I won't get many issues/reports anyway so its easy enough for me. Link to comment Share on other sites More sharing options...
Silver Kitsune Posted December 11, 2011 Share Posted December 11, 2011 The navigation bar count is not working for me and I have the hook enabled and have posted a ticket myself and had a member post one. Link to comment Share on other sites More sharing options...
teraßyte Posted December 11, 2011 Author Share Posted December 11, 2011 The navigation bar count is not working for me and I have the hook enabled and have posted a ticket myself and had a member post one. The hook is not updated yet, I will include the updated one for Beta 3. Link to comment Share on other sites More sharing options...
Silver Kitsune Posted December 11, 2011 Share Posted December 11, 2011 Ah ok :) Wonderful app! Gave 5 stars! Link to comment Share on other sites More sharing options...
Meowcious Posted December 12, 2011 Share Posted December 12, 2011 How can I change the words Ticket throughout the app... for example... at the bottom of the main page "Start New Ticket" and the stats like 4 Total Tickets and so on... Link to comment Share on other sites More sharing options...
teraßyte Posted December 12, 2011 Author Share Posted December 12, 2011 How can I change the words Ticket throughout the app... for example... at the bottom of the main page "Start New Ticket" and the stats like 4 Total Tickets and so on... The only way is to edit your language pack in the ACP for the Tickets System application and replace all the words "ticket" wiht the one you want. Link to comment Share on other sites More sharing options...
EBrown Posted December 13, 2011 Share Posted December 13, 2011 For some reason when I click on the tab it returns something went wrong, so I am assuming it is erroring. I have set permissions and reinstalled it to see if it was due to the skin not being flagged as default, since for some reason it wasn't the default. But, it still seems to not be loading correctly. Link to comment Share on other sites More sharing options...
teraßyte Posted December 13, 2011 Author Share Posted December 13, 2011 For some reason when I click on the tab it returns something went wrong, so I am assuming it is erroring. I have set permissions and reinstalled it to see if it was due to the skin not being flagged as default, since for some reason it wasn't the default. But, it still seems to not be loading correctly. Is there any error code? Or can you post a screenshot? I'm confused on the error you're getting actually... Link to comment Share on other sites More sharing options...
EBrown Posted December 15, 2011 Share Posted December 15, 2011 When I click the tab IIS returns something went wrong and it cannot be displayed. Link to comment Share on other sites More sharing options...
teraßyte Posted December 15, 2011 Author Share Posted December 15, 2011 When I click the tab IIS returns something went wrong and it cannot be displayed. Someone else had the same issue and it was caused by the templates not being recached properly, try rebuild the templates and then recache the skins (3rd and 1st tools). If that still doesn't work I'll need a more detailed error so understand what exactly is going on.. Link to comment Share on other sites More sharing options...
EBrown Posted December 20, 2011 Share Posted December 20, 2011 I fixed it, reported it on your tracker. :smile: Link to comment Share on other sites More sharing options...
golgoth Posted December 28, 2011 Share Posted December 28, 2011 It would be great to add the possibility of prefixes (something like advanced tags & prefixes) to recognize the department and/or the ticket status and/or the member of the staff assigned to it :) Link to comment Share on other sites More sharing options...
zephyzeph Posted December 29, 2011 Share Posted December 29, 2011 Really like this mod but would like to be able to have guests submit tickets. We are using it like a site help ticket system and if they are having trouble logging on etc they can not submit tickets. Link to comment Share on other sites More sharing options...
zephyzeph Posted December 30, 2011 Share Posted December 30, 2011 Also - is there a way to default the tickets to public? Link to comment Share on other sites More sharing options...
MikuruX Posted January 1, 2012 Share Posted January 1, 2012 I have to say that I really like this app so first off, thank you! Now I have a small question about how to do stuff with the functions: - How do I change the status of tickets (I have 3 settings: Awaiting Review, Awaiting User Response, & Closed) yet I don't know how to change them to inform my users the status of their tickets. That's pretty much about it for now. Link to comment Share on other sites More sharing options...
teraßyte Posted January 26, 2012 Author Share Posted January 26, 2012 Also - is there a way to default the tickets to public? I believe I've already replied this question on my forum but I'll reply here again: you'd need to enable the setting to allow everyone to post public tickets and then change the dropdown in the template to default to public instead of private by switching around the 2 html lines. I have to say that I really like this app so first off, thank you! Now I have a small question about how to do stuff with the functions: That's pretty much about it for now. The status of the ticket can be changed in the (fast) reply form, you can also leave the post empty and only change the status. Link to comment Share on other sites More sharing options...
Meowcious Posted January 30, 2012 Share Posted January 30, 2012 Hi! Is it possible to create some kind of "categories" for this mod? For example, when a member chooses a department when creating their ticket, it automatically is filed under that department. However, I would like the front page of the tickets to have categories like Modern Warfare 3, Battlefield 3, etc. so you can click on them and it would only display those tickets. Link to comment Share on other sites More sharing options...
Meowcious Posted January 30, 2012 Share Posted January 30, 2012 "I believe I've already replied this question on my forum but I'll reply here again: you'd need to enable the setting to allow everyone to post public tickets and then change the dropdown in the template to default to public instead of private by switching around the 2 html lines."Where exactly or what file do we need to edit to do this and what link of code? Link to comment Share on other sites More sharing options...
Timberwolf1771 Posted March 13, 2012 Share Posted March 13, 2012 Just curious on how the Beta 3 update is coming? I'm very interested in this app. Link to comment Share on other sites More sharing options...
SmackDaddy70 Posted March 24, 2012 Share Posted March 24, 2012 Is this compatible with 3.3 ? Link to comment Share on other sites More sharing options...
Timberwolf1771 Posted April 7, 2012 Share Posted April 7, 2012 Is this compatible with 3.3 ? +1 Link to comment Share on other sites More sharing options...
Adriano Faria Posted April 7, 2012 Share Posted April 7, 2012 I understand Terabyte is a busy guy, but I left TS about a year ago... Some forums simply can't wait too long for an update. Link to comment Share on other sites More sharing options...
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