I started a hosted account today and submitted a ticket for DNS changes and some other questions. Mark H. responded quickly, professionally, and was most helpful in presenting the options and solving my problems. I just wanted to take a moment and more formally recognize that he provided outstanding support within hours of my account being created. Thanks much Mark H.! -Ali

Thanks for the positive feedback. :)

Agreed with the OP, Mark is an asset to IPS. :)

I'd like to add Jason Hanna here.
My favorite guy.
Always quick and always spot on with solving problems.

P. S. I didn't want to create new topic.

Mark has always been spot on with my forum, thanks!