I apologize in advance if this is answered elsewhere, but I could not find it.

When we open a support ticket and the outcome of the ticket is "bug report has been generated - confirmed issue" etc.

What are we supposed to do exactly? lol

Does this mean that the issue will only be fixed in a future version update of the application?
Will there be a "hotfix" released between versions?
Will we be automatically notified when a fix is available?
Is there any way to sign-up/follow the bug in order to be notified when a fix is available?

I appreciate your guidance.

I'm confused why this post was moved out of technical support forum and into this feedback forum? This post is general questions related to the wrap-up and conclusion of a technical support scenario >.>

I was hoping tech support could reply lol

It very much depends on the issue.

The support agent should advise you appropriately depending on the situation - if you need further clarification, just reply to your support request :)

As Mark said, the answers to your questions will largely depend upon the specific scenario.

I apologize in advance if this is answered elsewhere, but I could not find it.

When we open a support ticket and the outcome of the ticket is "bug report has been generated - confirmed issue" etc.

What are we supposed to do exactly? lol

Does this mean that the issue will only be fixed in a future version update of the application?

Will there be a "hotfix" released between versions?

Will we be automatically notified when a fix is available?

Is there any way to sign-up/follow the bug in order to be notified when a fix is available?

I appreciate your guidance.

As a general rule, the response you are describing means we can duplicate the issue and believe it to be a bug. Thus, it does not just affect you but all of our customers. If no fix is immediately available, a bug report is created so that a developer can investigate and resolve the issue.

Sometimes we will post a hotfix in the bug report, but it is not guaranteed. You can subscribe to the bug report to be notified of updates to it, if you like, yes.

Ok thank you gentlemen ;o