Lux Aeterna Posted July 28, 2011 Share Posted July 28, 2011 I apologize in advance if this is answered elsewhere, but I could not find it. When we open a support ticket and the outcome of the ticket is "bug report has been generated - confirmed issue" etc. What are we supposed to do exactly? lol Does this mean that the issue will only be fixed in a future version update of the application? Will there be a "hotfix" released between versions? Will we be automatically notified when a fix is available? Is there any way to sign-up/follow the bug in order to be notified when a fix is available? I appreciate your guidance. Link to comment Share on other sites More sharing options...
Lux Aeterna Posted July 29, 2011 Author Share Posted July 29, 2011 I'm confused why this post was moved out of technical support forum and into this feedback forum? This post is general questions related to the wrap-up and conclusion of a technical support scenario >.> I was hoping tech support could reply lol Link to comment Share on other sites More sharing options...
Mark Posted July 29, 2011 Share Posted July 29, 2011 It very much depends on the issue. The support agent should advise you appropriately depending on the situation - if you need further clarification, just reply to your support request :) Link to comment Share on other sites More sharing options...
bfarber Posted July 29, 2011 Share Posted July 29, 2011 As Mark said, the answers to your questions will largely depend upon the specific scenario. I apologize in advance if this is answered elsewhere, but I could not find it. When we open a support ticket and the outcome of the ticket is "bug report has been generated - confirmed issue" etc. What are we supposed to do exactly? lol Does this mean that the issue will only be fixed in a future version update of the application? Will there be a "hotfix" released between versions? Will we be automatically notified when a fix is available? Is there any way to sign-up/follow the bug in order to be notified when a fix is available? I appreciate your guidance. As a general rule, the response you are describing means we can duplicate the issue and believe it to be a bug. Thus, it does not just affect you but all of our customers. If no fix is immediately available, a bug report is created so that a developer can investigate and resolve the issue. Sometimes we will post a hotfix in the bug report, but it is not guaranteed. You can subscribe to the bug report to be notified of updates to it, if you like, yes. Link to comment Share on other sites More sharing options...
Lux Aeterna Posted July 29, 2011 Author Share Posted July 29, 2011 Ok thank you gentlemen ;o Link to comment Share on other sites More sharing options...
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