Neuro Posted July 22, 2011 Share Posted July 22, 2011 I thought I'd make a thread to say thank you to those technical support guys who answer all our annoying support tickets - there isn't a way to really say "thank you" once they close the ticket so I thought I'd say so here. Countless times I have got myself into some serious trouble with apparently no hope of rectifying the mess I've caused, and yet they have always come back with simply: "your issue is now fixed". It is a mystery how this is always possible. Big up those hidden Tech Support gurus!! Link to comment Share on other sites More sharing options...
AndyF Posted July 22, 2011 Share Posted July 22, 2011 Always nice to read positive feedback. :) Link to comment Share on other sites More sharing options...
Lockjit Posted July 22, 2011 Share Posted July 22, 2011 Yep... I would agree with this... nice one guys. Link to comment Share on other sites More sharing options...
EquestriansAventure Posted July 22, 2011 Share Posted July 22, 2011 I don't think the success of IPB would be where it is with out the SUPPORT !! group... Can not get any better... and we are an emotional bunch at time :) Been playing with IPB since 1.x and always great support... Link to comment Share on other sites More sharing options...
LiquidFractal Posted July 27, 2011 Share Posted July 27, 2011 Hell yeah! Always a solid reminder why I keep paying Invision's fees (as if I really needed these reminders...) Link to comment Share on other sites More sharing options...
CallieJo Posted July 28, 2011 Share Posted July 28, 2011 I would also like to add a big thanks to the tech guys. The professionalism Jason & James showed when answering my last ticket was phenomenal. I was very pleased by the way they explained details in their replies and clearly knew what they were doing. Not every support tech out there does. By the time I got home from work, Jason had already figured things out, fixed everything, and explained it all in detail back to me. Wow! He's pretty brilliant! What can I say? Those tech guys rock! My last support ticket was a nice reminder of one of the reasons why I like IPB. I hope I don't need to submit another ticket anytime soon. But, I know that if I do I will at least have professionals handling it. Link to comment Share on other sites More sharing options...
Benny. Posted July 28, 2011 Share Posted July 28, 2011 here here ips tech are great and agreed they often work wonders benny Link to comment Share on other sites More sharing options...
Tripp★ Posted July 28, 2011 Share Posted July 28, 2011 I thought I'd make a thread to say thank you to those technical support guys who answer all our annoying support tickets - there isn't a way to really say "thank you" once they close the ticket so I thought I'd say so here. Countless times I have got myself into some serious trouble with apparently no hope of rectifying the mess I've caused, and yet they have always come back with simply: "your issue is now fixed". It is a mystery how this is always possible. Big up those hidden Tech Support gurus!! [img] [/img] Totally true. I usually get the same two who help me, Andrew Miline and Jason Hanna (I am so sorry if I misspelt you're name). They must have the patients of a saint to put up with me xD But more importantly, time after time, after time, after time they've been extremely helpful and EXTREMELY friendly. If I ask for explanations on why it's doing it I get clear, concise answers and they are honestly awesome. Many kudos for both Andrew and Jason! You definitely got a fan right here. That's not to say that everyone else is crap, by the way! All IPS support staff are great, and I've only ever had a problem with one person (No names mentioned) and I've never had them assigned to me since. So no complaints really. Link to comment Share on other sites More sharing options...
Lux Aeterna Posted July 29, 2011 Share Posted July 29, 2011 I am beginning to think that bfarber is a machine... don't think he sleeps Link to comment Share on other sites More sharing options...
Management Lindy Posted July 29, 2011 Management Share Posted July 29, 2011 Thank you for your feedback, folks! We're really proud of our team - it has been an overwhelmingly popular release and they are all working overtime with a smile on their collective faces trying to keep up. You won't find a finer bunch anywhere. :) Link to comment Share on other sites More sharing options...
EquestriansAventure Posted July 29, 2011 Share Posted July 29, 2011 Hi Lindy !!! Glad we worked out my hosting, Very happy with proformance !!! Support always works things out ! A tip JAR !!! would be cool !!!! Link to comment Share on other sites More sharing options...
Management Lindy Posted July 31, 2011 Management Share Posted July 31, 2011 Hi Lindy !!! Glad we worked out my hosting, Very happy with proformance !!! Support always works things out ! [img] [/img] A tip JAR !!! would be cool !!!! Glad things are working better for you. :) Link to comment Share on other sites More sharing options...
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