Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted July 22, 201113 yr I thought I'd make a thread to say thank you to those technical support guys who answer all our annoying support tickets - there isn't a way to really say "thank you" once they close the ticket so I thought I'd say so here. Countless times I have got myself into some serious trouble with apparently no hope of rectifying the mess I've caused, and yet they have always come back with simply: "your issue is now fixed". It is a mystery how this is always possible. Big up those hidden Tech Support gurus!!
July 22, 201113 yr I don't think the success of IPB would be where it is with out the SUPPORT !! group... Can not get any better... and we are an emotional bunch at time :) Been playing with IPB since 1.x and always great support...
July 27, 201113 yr Hell yeah! Always a solid reminder why I keep paying Invision's fees (as if I really needed these reminders...)
July 28, 201113 yr I would also like to add a big thanks to the tech guys. The professionalism Jason & James showed when answering my last ticket was phenomenal. I was very pleased by the way they explained details in their replies and clearly knew what they were doing. Not every support tech out there does. By the time I got home from work, Jason had already figured things out, fixed everything, and explained it all in detail back to me. Wow! He's pretty brilliant! What can I say? Those tech guys rock! My last support ticket was a nice reminder of one of the reasons why I like IPB. I hope I don't need to submit another ticket anytime soon. But, I know that if I do I will at least have professionals handling it.
July 28, 201113 yr I thought I'd make a thread to say thank you to those technical support guys who answer all our annoying support tickets - there isn't a way to really say "thank you" once they close the ticket so I thought I'd say so here. Countless times I have got myself into some serious trouble with apparently no hope of rectifying the mess I've caused, and yet they have always come back with simply: "your issue is now fixed". It is a mystery how this is always possible. Big up those hidden Tech Support gurus!! [img] [/img] Totally true. I usually get the same two who help me, Andrew Miline and Jason Hanna (I am so sorry if I misspelt you're name). They must have the patients of a saint to put up with me xD But more importantly, time after time, after time, after time they've been extremely helpful and EXTREMELY friendly. If I ask for explanations on why it's doing it I get clear, concise answers and they are honestly awesome. Many kudos for both Andrew and Jason! You definitely got a fan right here. That's not to say that everyone else is crap, by the way! All IPS support staff are great, and I've only ever had a problem with one person (No names mentioned) and I've never had them assigned to me since. So no complaints really.
July 29, 201113 yr Management Thank you for your feedback, folks! We're really proud of our team - it has been an overwhelmingly popular release and they are all working overtime with a smile on their collective faces trying to keep up. You won't find a finer bunch anywhere. :)
July 29, 201113 yr Hi Lindy !!! Glad we worked out my hosting, Very happy with proformance !!! Support always works things out ! A tip JAR !!! would be cool !!!!
July 31, 201113 yr Management Hi Lindy !!! Glad we worked out my hosting, Very happy with proformance !!! Support always works things out ! [img] [/img] A tip JAR !!! would be cool !!!! Glad things are working better for you. :)
Archived
This topic is now archived and is closed to further replies.