vapor33 Posted April 18, 2011 Share Posted April 18, 2011 I have just purchased an ipb forum license....all went great....then I tried to open a topic here with my username / pass from my client area : does not workTried: forgot my password, email not found / user not found submitted support ticket - they said to enter user and pass from client area (obviously) - still does not work emailed the admin of these forums - no response My account does not work for both client area and these forums, can someone please check the issue please? Email in question:removed Link to comment Share on other sites More sharing options...
Pereira Posted April 18, 2011 Share Posted April 18, 2011 I believe they need to confirm the purchase was made (payment went through etc). Also this is a weekend, which means there is less sales staff on all the time. You should be confirmed as a customer within the first 24 hours of purchase. If you are not confirmed in that time period, you should then send a support request. Link to comment Share on other sites More sharing options...
Management Charles Posted April 18, 2011 Management Share Posted April 18, 2011 Sounds like you need account help which is separate from support. Try using the contact us page on our site to get in touch with accounts department :) Link to comment Share on other sites More sharing options...
vapor33 Posted April 18, 2011 Author Share Posted April 18, 2011 Thanks for the messages guys....sent a contact us message. Awaiting a response. I will await an official response or fix. Link to comment Share on other sites More sharing options...
V@POR Posted April 18, 2011 Share Posted April 18, 2011 Thanks to James Kessler...I have this sorted now. Cheers :) Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.