November 20, 2010 in Feedback
Do Support staff have access to "Support Info" in my Package Information section?
It seems as though every time I log a support request I need to manually supply this info, despite there being a section to display input it, so Support staff can see it.
If they don't have access to this information, what is the point of this feature?
Everytime I open a ticket I add the information that login data is in my Support Info. I experienced, that if I don't add this sentence in my ticket, they ask for it.
Those details are available to technicians. I do see that was overlooked in your most recent ticket - sorry about that, it's a discrepancy in how our software displays it, I'll make sure that gets sorted.
Other than that, I scanned through your recent tickets and couldn't see any other examples - feel free to PM me any relevant ticket ID numbers if you have any concerns.
Hey Mark, thanks for the reply and for confirming that technicians have access to the info.
Hatsu, like you said I understand that pasting it in will work, but I'm one of those freaks that hates to see a feature available and for it to go unused.
Apologies if I was short in my initial post, you guys do a great job and I do appreciate it.
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