Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted August 1, 201014 yr Hello, I've had a support ticket open for more than 24 hours now and no reply? Just wondering why, is it because its the weekend? The ticket was asking somebody to send me an invoice for the $5 a month ip.content addon as there does not seem to be an option on the website, that ticket has been sorted out i still need to pay the invoice and then wait again for the techs to install it.
August 1, 201014 yr I think you will find that it is probably due to accounts not working weekends... I'm sure your request will be looked at promptly in the new week. Give them some time mate... 24 hrs is not really a long time.
August 1, 201014 yr As Lockjit said, there are fewer staff working on the weekends. I'm sure your ticket will be responded to sometime Monday.
August 1, 201014 yr Management The accounts services (billing/sales/customer service) department is closed on the weekends and unfortunately, your request was submitted on Friday evening. I've taken care of it. :)
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