Player Affinity Posted July 17, 2010 Share Posted July 17, 2010 I'm a little upset to find that when I paid for IP.Board and both PayPal and the IPS website says the payment was received, I am unable to download the software because my invoice is still "Pending" What gives? Link to comment Share on other sites More sharing options...
PKIDelirium Posted July 17, 2010 Share Posted July 17, 2010 Fraud check, all orders have to be approved by billing. Link to comment Share on other sites More sharing options...
Noles Posted July 17, 2010 Share Posted July 17, 2010 All purchases have to be approved, it shouldn't take long. ;) Link to comment Share on other sites More sharing options...
Loren Posted July 18, 2010 Share Posted July 18, 2010 Billing, Sales and Service Hours Monday - Friday: 9am - 5pm EST Saturday & Sunday: Closed Link to comment Share on other sites More sharing options...
Player Affinity Posted July 18, 2010 Author Share Posted July 18, 2010 The fact there isn't someone there to approve invoices on the weekend kinda sucks... Link to comment Share on other sites More sharing options...
bfarber Posted July 19, 2010 Share Posted July 19, 2010 There is, actually. :) Usually someone in billing will login once or twice over the weekend to approve orders - we just don't advertise that in our posted hours. Link to comment Share on other sites More sharing options...
HAGVIST Posted September 18, 2010 Share Posted September 18, 2010 I am also frustrated about this. I would not have purchased, if I had known I had to wait so long. Fraud protection is already built into most credit cards. Since the money has already been taken from my credit card, I think technically, IP has committed fraud. Link to comment Share on other sites More sharing options...
bfarber Posted September 20, 2010 Share Posted September 20, 2010 We have not committed fraud by verifying the purchase validity. Additionally, this information is publicly available on our Standards of Service page. http://www.invisionpower.com/company/standards.php Link to comment Share on other sites More sharing options...
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