First, I almost never experience downtime for my site hosted on your servers, for which I am very grateful. My experiences with this company have been overwhelmingly positive. However, when problems do occur, there is never any information released to site owners. Even just a message somewhere on the IPS site saying "server x is down for maintenance, we're aware of the problem and working on it" would save a lot of headaches, and it doesn't seem like it would take too much time or effort to do. I think it would also lower the number of support tickets you receive for problems you're already working on fixing. When my site is down, I just want to know somebody is aware of it and is doing something to fix it.

We do have http://www.ipshosting.net which will show various information. It is updated automatically when our monitoring detects an issue and, if an issue is going to take a while to resolve, our staff will post a more specific message there.

Edit - Charles beat me.

Thanks, Charles. I've been with IPS for four years and I'd never heard of this before.

It's linked on the Support menu under Network Status if you ever need to find it again.